Smytten Complaints & Reviews

I haven't received any update regarding my order. It was meant to be shipped by yesterday but there's no update on it yet.
My order no. is #1249170.
I also have prepaid for my order, my money has been invested and I need my order to be delivered ASAP.

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I have not received the cashback for trial order 1208872

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I got message that my order has been delivered but I haven't received my order

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Nov 18, 2020

Updated by Sakshi Trakroo I checked with my family members and neighbors...no one has recieved my order. Please look into this matter.

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Address: 4/496 B, tholshop street, 4- roads, harur

Order no - #1832438, #350268
Didnt receive still, there is no information regarding the parcel yet...i didnt quote complaint and also the complaint no given in website also not working

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I have not received the product but it is showing delivered

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I had placed an order from Smytten two and half months back. While tracking the it shows that the product has been stuck at some wrong place. I brought it to their notice two months back and have been doing constantly for n number of times since then. They still have not refunded my money and has even stopped responding to my mails

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Address: Kuderu, pin:521247

Hello,
I ordered on 31st October. It Shows delivery on 6th November. Still didn't get it. This is the order number. And it Show's near to me in the tracking.

Your Trial Order 1176331 is getting packed & will be shipped in the next 48 hours! We'll share an update soon with the tracking details.
#StaySmytten

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Nov 07, 2020

Updated by O Bhavya Hello,
I ordered on 31st October. It Shows delivery on 6th November. Still didn't get it. This is the order number.

Your Trial Order 1176331 is getting packed & will be shipped in the next 48 hours! We'll share an update soon with the tracking details.
#StaySmytten

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This is in regards to the order # 1832928 which was placed on the Smytten application.

The order was divided in to two parts for two products - I had paid in advance for these products. I got one product delivered. But, the other product is not delivered.

Their customer delight team keeps giving me assurance that they are working on it and yet nothing. I asked to cancel the order and process the refund, however, there is no response from their end.

On their application, it shows order cancelled (Shipment # 351656) but there is no refund given.

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I have ordered hand wash from Smytten on date 14th oct. 2020, it was suppose to deliver by 17th of oct. but i haven't receive this product till and also didn't get refund of this product, i have tried customer care number and mail id too but it's showing wrong, so help me for this product to give delivery or refund, the order id of product is mentioned below.
"343898"

>>>>>
Pramod

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I purchased sugar face fwd highlighter stick which was delivered to me on 4 aug’20 and the product was damaged and defective, so i want to return the order or replace the order but after dropping them an emails they are not responding.

I have dropped them an email from the account which i used to order the product
Cooldud. [protected]@gmail.com

Can you please help me with the return request for the product which i received damaged

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Address: ANM-39F, Akashneem Marg, DLF Phase -II, Gurgaon, Haryana -122002 IN, India (“Smytten”).

Hi I usually buy goods from the app SMYTTEN, but during my recent interaction with I have been duped two time regarding my order getting delayed first and then showing delivered on the tracking but the same hasn't been delivered.they don't even share the courier agency or the courier guy number and do not investigate.In one of my order they even showed me my forged signature which is done by the delivery guy still they haven't responded
Below are order numbers
856737
807712 is the one which had my signature forged
Thier email are [protected]@smytten.com and [protected]@smytten .com
They are not picking up the call and have ivr set up for Covid 19
I am looking to get this issue resolved for a month but they are just emailing me canned response with no update whatsoever.

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My order no is 856090. Order date is 14/06/2020. I didn't receive the order till now. But i got a message and mail of completed delivery. they said they deliver my order, but i didn't receive it. how in can possible? I already paid the money too. my contact no is [protected]. mail id is [protected]@gmail.com

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Jun 18, 2020

Updated by Taniya11 In smytten app also it's showing shipment deliverd . but i didn't receive the order. i want my procuct or refucnd my money as soon as possible

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Website: Smytten

I ordered a sugar lipstick on 22nd of march (Order id 1775237). Till now i have mailed atleast 7-8 times. I was given the issue of lockdown. Non essential items have been delivering in my area for a month now. I wanted to cancel my order. That option is not even possible moreover i have to pay a fine for their incompetence. Lockdown has been officially over for 7 days now. Till my order has not moved an inch. Their last email was on 7th june where they said they will revert back within 24 to 48 hours. It has been 5 days without any action and now they have deleted the order details from their site.

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U

usa88

from Jaipur, Rajasthan

Jun 15, 2020

Better cancel your order and ask for refund.
Smytten is selling expired products

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S

sonia gomes

Aug 11, 2020

My order number #933840 was to be delivered by 27th of July 2020 but till today I haven't received it. Now its showing RTO (Shippers request). Its prepaid order.. I want my money back from smytten now

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L

Liiin

from Dimapur, Nagaland

Nov 15, 2022

I have two order first one order id.2534286 which I place order on 6/11/22 and delivery expect shows 12/11/22 but i haven't delievery till now and the tracking details always show vehicle delayed everytime i check and u have been 10 days now since i place order and unfortunately i prepaid my second order id.2551449 which i have tried several times to cancel but they show me error/cannot cancel because products have been process but when i check my tracking details it shows only conform and it's already day it's still in conform.They either letting me cancel my order and refund my money nor they proceed with the products delievery.
I want my refund ASAP...

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Website: Smytten.com

Hello,
I ordered a package from smytten. It was due on 18th to be delievered but instead of contacting me they generated a fake status of "Delievery Attempted-Premises Closed" at around 10:00AM on 18th July. Then after 2 hours they didnt even try to feel responsible to inform and just updated the status that they delievered the package on their own. I didnt recieve any call, message or email regarding any issue. Then i tried contacting the customer care and they are reluctant to accept the fact that I didnt recieve anything.

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N

Niharika Saraswat

Jan 17, 2020

I had not received my refund yet it has taken 20 days my reference no. Is 30004693589354171208007. Please respond me as soon as possible

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T

TshreeOm

Mar 10, 2020

I had placed an order but the order did not get through now my money is stuck. Called customer care found out they were unserviceable.
I want my money back.

fake status of delivered - Comment #3660131 - Image #0

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U

usa88

from Jaipur, Rajasthan

Jun 15, 2020

Smytten is selling expired products

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