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Smytten Complaints & Reviews

smytten.com
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Updated: Aug 19, 2025
Complaints 814
Resolved
30
Unresolved
784
Bad 😕 It seems that Smytten has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Smytten reviews & complaints page 7

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S
Sneha vasava
Apr 23, 2023
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Address: D-36 vrundavan township behind avloan world school,vega chokdi ,dabhoi

Please send my order . payment has been done already.
My order no 9554755
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    V
    Virastogi
    from Lucknow, Uttar Pradesh
    Apr 22, 2023
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    Website: Smytten.com

    Hi Smytten,

    I have paid ₹199 for the trial order and got an email instantly that you have successfully received my payment but still my order was not confirmed yet.
    I even send you emails about my problem on your email ID [protected]@smytten.com but none of my emails got reply from your side, could you please look into it otherwise give my money back.
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      S
      SUMMERSPIN55OFF
      Apr 22, 2023
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      Website: [email protected]

      I ordered a parcel in smytten paid through online it's been two weeks I didn't receive my order but they shows customer not responding they even make a call or email or text please give my order
      Smytten customer support has been notified about the posted complaint.
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        A
        App111
        Apr 19, 2023
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        Website: Smytten application

        Lakme compact Product is missing and getting below message when raised enquiry from app.

        And have sent two emails [protected]@smytten.com but revert.


        "We have closed your Ticket ID 298341 for Shop Order #2849064 as we couldn't find sufficient information to address your concerns. Kindly reach out to us via eMail with this Ticket ID providing additional information to better assist you.

        tinyurl.com/sa8w2vdk

        -Smytten"
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          S
          SanjuBh04
          Apr 19, 2023
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          I've placed an order on 13th April, 2023.
          Order id: #2857445.
          I've ordered total 4 items from smytten shop, it was PREPAID and they were divided into 2 shipments, each shipment had 2 products. One shipment was delivered rightly. But the other shipment was supposed to deliver 2 products- maybelline highlighter and the derma co sunscreen. But I received only the maybelline highlighter and the sunscreen was missing. Even I've not received the invoice of that shipment.

          I've already raised a ticket in the app with supporting evidence but the system rejected it for not enough information.

          And the smytten team doesn't even give response of the mails.

          I just want refund, I don't want that product anymore, I just don't want anything from smytten anymore, I just want my money back.
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            K
            Knot
            Apr 19, 2023
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            On 11 April 2023 at 04:26 pm i had ordered 10trial products { Trail Order #9539988 } for which i had paid ₹199 by online payment and that it showed that my product will be delivered till 16 April 2023 but 2days it start showing delay in delivery and after it they said that i had asked them for cancellation, but they have policy to verify cancellation by otp which they had not done how they would do it when no one had arrived at my address after 2-3time i dis agree from cancellation they himself cancelled it. Now on asking for refund delhivery partner said that we don't know ask from smytten and smytten saying we don't refund delivery charges why should I pay when nothing had arrived at my home i want my refund
            Smytten customer support has been notified about the posted complaint.
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              S
              Swapnapandu
              from Hyderabad, Telangana
              Apr 19, 2023
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              My order is delayed, it supposed to delivered by April 15 still delivery pending and payment was already done through UPI . There is no customer service number please try to deliver my order ASAP otherwise refund my money
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                T
                Tadiboina Tejaswi
                from Tenali, Andhra Pradesh
                Apr 18, 2023
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                Hloo Sir/Madam
                Ticket No:[protected]
                I didn't get my refund back to my account.You replied on Gmail on 11th April.
                Reverse Pick-Up AWB Number[protected]
                Delivery Partner - Delhivery
                Wrong Product was taken return from me.
                You said refund will take 3-5 working days From 11th April to present(18th April) it's been an week till now you didn't refund my amount.I want my refund amount back.Plz solve the issue immediately.
                I didn't expect this from your App.I thought to recommend symtten to my friends and Relatives.But you did this.Refund amount was too late.How can I say about your app to my closer ones.I really love your products.This was not tolerable.plz check the details of my Symtten account and refund my amount to my bank account quickly.
                Smytten customer support has been notified about the posted complaint.
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                  A
                  alfiyaaaaaaaaaa
                  from Mumbai, Maharashtra
                  Apr 17, 2023
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                  I haven’t recieved the product yet and prepaid for it i want my money back please refund
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                    A
                    aarti tuagi
                    Apr 16, 2023
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                    Product of highest value missing in the package. order details are # 9513856
                    i complaint about the incident but no action taken by customer support.
                    kindly look into the matter.
                    I also have the recorded proof
                    Smytten customer support has been notified about the posted complaint.
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                      A
                      aarti tuagi
                      Apr 16, 2023
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                      Its 3rd time when incomplete package was delivered to me. I raised the complain against incident but no action taken by the customer support team.
                      kindly resolve the matter. i have recorded proof of package while opening.
                      Smytten customer support has been notified about the posted complaint.
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                        N
                        Neha pranami
                        Apr 12, 2023
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                        Received empty box

                        I have ordered perfume on smytten app but received empty box now they are not giving products or not refund money my order I'd is #2761315 i have also sent mail many times but they are not responding please help....
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                        S
                        Suvam Basak
                        Apr 11, 2023
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                        I ordered items worth Rs. 811 from smytten. The items were added in cart i tried payment through upi first but it failed so after 2 hrs I tried payment through debit card and money got debited from my account but the order was not confirmed. Then I checked my cart and saw that one item was out of stock. Can you please look into this? I want refund
                        Smytten customer support has been notified about the posted complaint.
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                          S
                          Snooppy
                          from Malappuram, Kerala
                          Apr 10, 2023
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                          I have ordered several times from smytten. But now the app shows me that not servicable to your pincode 679326
                          Smytten customer support has been notified about the posted complaint.
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                            J
                            Jkyk
                            Apr 9, 2023
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                            It was available few weeks back but now it says not serviceable at my pincode.
                            Smytten customer support has been notified about the posted complaint.
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                              A
                              Ashwini gurav
                              from Mumbai, Maharashtra
                              Apr 8, 2023
                              Apr 9, 2023
                              This thread was updated on Apr 9, 2023
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                              Resolved

                              Address: Antop hill Wadala Mumbai 400037

                              Hi smytten I don't like your behavior at all
                              This is not the first time I am asking for a trial order from you, I have already asked for a trials pack from you...
                              I don't like your let delivery transaction with custmoers and even though I have already paid, you still haven't packed my order.

                              My order has been confirmed on 30th March...
                              Why is my order still not packed?
                              You are not replying to call messages...
                              And no, my order is being delivered
                              Please send my order as soon as possible or refund my money
                              +2 photos
                              Apr 9, 2023
                              Complaint marked as Resolved 
                              My complaint is still not resolved... still why are you showing my status in resolved... And plzz if i canceled my order refund my money...i got fake call from snyyten and he asked me to pay 24500 amount but thankfully i didn't and saved from that fruad call plz don't purchase anything from smyyten
                              Smytten customer support has been notified about the posted complaint.
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                              My complaint is still not resolved... still why are you showing my status in resolved...
                              And plzz if i cancel my order refund my money...i got fake call from smyyten and he asked me to pay 24500 amount but thankfully i didn't and saved from that fruad call
                              Your froud smyyten...plz don't buy anything from smytten

                              My order still not packed and delivered - Comment #4098028 - Image #0
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                                H
                                Hedlyn
                                from Mumbai, Maharashtra
                                Apr 5, 2023
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                                Wrong item delivered

                                Ticket No:[protected]
                                I had two items placed in my order number
                                2820189-Bioderma Cream and L’Oréal shampoo. I cancelled L’Oréal shampoo shortly after, and was refunded for it. However when the package arrived, it was the shampoo instead of the cream.

                                Request you to please pick-up the wrong item and refund for the same. I have tried calling, emailing, Instagram DM but the responses are very sporadic. Firstly...
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                                [email protected]
                                Apr 4, 2023
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                                I ordered items worth Rs. 811 from smytten. The items were added in cart i tried payment through upi first but it failed so after 2 hrs I tried payment through debit card and money got debited from my account but the order was not confirmed. Then I checked my cart and saw that one item was out of stock. Can you please look into this? I want refund
                                Smytten customer support has been notified about the posted complaint.
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                                  S
                                  swathys
                                  from Chennai, Tamil Nadu
                                  Apr 3, 2023
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                                  I have ordered a trial package ...but it doesn't delivered yet ...its nearly been a month .I want refund or package
                                  Smytten customer support has been notified about the posted complaint.
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                                    H
                                    Harshit211913006
                                    Apr 2, 2023
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                                    Address: SGT University
                                    Website: Smytten

                                    I ordered on 26/03/23 today is 2/04/23 I have not received my order yet.
                                    Either refund me or deliver my order.
                                    My order I'd is 92125012.
                                    Smytten customer support has been notified about the posted complaint.
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