Smytten Complaints & Reviews

Address: Hyderabad

I had ordered 12 products n paid for it. But the delivery person shows delivered n open n refused to accept but in real nothing was delivered.
Payment is also done n no products delivered. Atleast refund my money because now I can't even cancel it

Order no #9636730

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I have ordered 3 products but they cancelled one product without informing me and didn't refunded me . Secondly I received two products but one of them is smelling so bad and spilled in the box completely. I have sent many emails but they are ignoring me from last 12 days my order number is 2846103

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Address: D-36 vrundavan township behind avloan world school,vega chokdi ,dabhoi

Please send my order . payment has been done already.
My order no 9554755

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Website: Smytten.com

Hi Smytten,

I have paid ₹199 for the trial order and got an email instantly that you have successfully received my payment but still my order was not confirmed yet.
I even send you emails about my problem on your email ID [protected]@smytten.com but none of my emails got reply from your side, could you please look into it otherwise give my money back.

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Website: [email protected]

I ordered a parcel in smytten paid through online it's been two weeks I didn't receive my order but they shows customer not responding they even make a call or email or text please give my order

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Website: Smytten application

Lakme compact Product is missing and getting below message when raised enquiry from app.

And have sent two emails [protected]@smytten.com but revert.

"We have closed your Ticket ID 298341 for Shop Order #2849064 as we couldn't find sufficient information to address your concerns. Kindly reach out to us via eMail with this Ticket ID providing additional information to better assist you.

tinyurl.com/sa8w2vdk

-Smytten"

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I've placed an order on 13th April, 2023.
Order id: #2857445.
I've ordered total 4 items from smytten shop, it was PREPAID and they were divided into 2 shipments, each shipment had 2 products. One shipment was delivered rightly. But the other shipment was supposed to deliver 2 products- maybelline highlighter and the derma co sunscreen. But I received only the maybelline highlighter and the sunscreen was missing. Even I've not received the invoice of that shipment.

I've already raised a ticket in the app with supporting evidence but the system rejected it for not enough information.

And the smytten team doesn't even give response of the mails.

I just want refund, I don't want that product anymore, I just don't want anything from smytten anymore, I just want my money back.

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On 11 April 2023 at 04:26 pm i had ordered 10trial products { Trail Order #9539988 } for which i had paid ₹199 by online payment and that it showed that my product will be delivered till 16 April 2023 but 2days it start showing delay in delivery and after it they said that i had asked them for cancellation, but they have policy to verify cancellation by otp which they had not done how they would do it when no one had arrived at my address after 2-3time i dis agree from cancellation they himself cancelled it. Now on asking for refund delhivery partner said that we don't know ask from smytten and smytten saying we don't refund delivery charges why should I pay when nothing had arrived at my home i want my refund

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My order is delayed, it supposed to delivered by April 15 still delivery pending and payment was already done through UPI . There is no customer service number please try to deliver my order ASAP otherwise refund my money

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Hloo Sir/Madam
Ticket No:[protected]
I didn't get my refund back to my account.You replied on Gmail on 11th April.
Reverse Pick-Up AWB Number[protected]
Delivery Partner - Delhivery
Wrong Product was taken return from me.
You said refund will take 3-5 working days From 11th April to present(18th April) it's been an week till now you didn't refund my amount.I want my refund amount back.Plz solve the issue immediately.
I didn't expect this from your App.I thought to recommend symtten to my friends and Relatives.But you did this.Refund amount was too late.How can I say about your app to my closer ones.I really love your products.This was not tolerable.plz check the details of my Symtten account and refund my amount to my bank account quickly.

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I haven’t recieved the product yet and prepaid for it i want my money back please refund

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Product of highest value missing in the package. order details are # 9513856
i complaint about the incident but no action taken by customer support.
kindly look into the matter.
I also have the recorded proof

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Its 3rd time when incomplete package was delivered to me. I raised the complain against incident but no action taken by the customer support team.
kindly resolve the matter. i have recorded proof of package while opening.

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I have ordered perfume on smytten app but received empty box now they are not giving products or not refund money my order I'd is #2761315 i have also sent mail many times but they are not responding please help....

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I ordered items worth Rs. 811 from smytten. The items were added in cart i tried payment through upi first but it failed so after 2 hrs I tried payment through debit card and money got debited from my account but the order was not confirmed. Then I checked my cart and saw that one item was out of stock. Can you please look into this? I want refund

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I have ordered several times from smytten. But now the app shows me that not servicable to your pincode 679326

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It was available few weeks back but now it says not serviceable at my pincode.

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Address: Antop hill Wadala Mumbai 400037

Hi smytten I don't like your behavior at all
This is not the first time I am asking for a trial order from you, I have already asked for a trials pack from you...
I don't like your let delivery transaction with custmoers and even though I have already paid, you still haven't packed my order.

My order has been confirmed on 30th March...
Why is my order still not packed?
You are not replying to call messages...
And no, my order is being delivered
Please send my order as soon as possible or refund my money

+2 photos

Apr 9, 2023

Complaint marked as Resolved

My complaint is still not resolved... still why are you showing my status in resolved... And plzz if i canceled my order refund my money...i got fake call from snyyten and he asked me to pay 24500 amount but thankfully i didn't and saved from that fruad call plz don't purchase anything from smyyten

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A

Ashwini gurav

from Mumbai, Maharashtra

Apr 9, 2023

My complaint is still not resolved... still why are you showing my status in resolved...
And plzz if i cancel my order refund my money...i got fake call from smyyten and he asked me to pay 24500 amount but thankfully i didn't and saved from that fruad call
Your froud smyyten...plz don't buy anything from smytten

My order still not packed and delivered - Comment #4098028 - Image #0

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Ticket No:[protected]
I had two items placed in my order number
2820189-Bioderma Cream and L’Oréal shampoo. I cancelled L’Oréal shampoo shortly after, and was refunded for it. However when the package arrived, it was the shampoo instead of the cream.

Request you to please pick-up the wrong item and refund for the same. I have tried calling, emailing, Instagram DM but the responses are very sporadic. Firstly...

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I ordered items worth Rs. 811 from smytten. The items were added in cart i tried payment through upi first but it failed so after 2 hrs I tried payment through debit card and money got debited from my account but the order was not confirmed. Then I checked my cart and saw that one item was out of stock. Can you please look into this? I want refund

Smytten Complaints & Reviews

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Smytten reviews & complaints page 7

Products not delivered but payment made

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Spilled product and no refund

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For order

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Paid for my order but order was not confirmed

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[email protected]

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Lakme compact Product is missing when I opened the box

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Complaint against Missing Product

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Delivery of the products I ordered

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Order is delayed

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Refund related issue

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Delivery not done

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Products missing in the order

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Products missing in the package

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Received empty box

I want refund

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Not serviceable to my pincode

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Not serviceable at my pincode

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My order still not packed and delivered

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Wrong item delivered

Payment debited from bank account but order was not confirmed

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