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Smytten Complaints & Reviews

smytten.com
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Updated: Aug 19, 2025
Complaints 814
Resolved
30
Unresolved
784
Bad 😕 It seems that Smytten has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Smytten reviews & complaints page 9

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I
Isha kanjoliya
from New Delhi, Delhi
Mar 17, 2023
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Shipped, but not recieved
+1 photos
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    R
    Roshni Rehwani
    from Jaipur, Rajasthan
    Mar 17, 2023
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    I am unable to track mt order it showing consignee did not receive code . And it has not delivered yet .
    +1 photos
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      P
      [email protected]
      Mar 16, 2023
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      I ordered nivea pearl beauty roll on from trial points and instead of that they sent me perfume deodorant rest of products are same as ordered. I request you to do the needful and please exchange it.
      Smytten customer support has been notified about the posted complaint.
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        H
        Harshit922
        from Alwar, Rajasthan
        Mar 14, 2023
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        Address: Gheesa Ram Marg Ward 16 ,khairthal Alwar

        I hadn't received my parcel yet.
        I had call smytten team but there is no response
        My order were prepaid
        +1 photos
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          I
          Ilabagoli
          Mar 14, 2023
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          Address: Tulsi vihar phase 2 awadhpuri bhopal madhya Pradesh

          So I ordered plum vanilla vibes body mist it came in a damaged condition the product was leaking and the liquid inside the plastic bottle is definitely not body mist the liquid has a purplish tint to it and has a strong smell of hand sanitizer it gives a clear indication that my product has been altered.
          I am expecting a replacement of the product but the customer care team is not responding and neither providing me with any necessary information regarding the replacement whether I'll receive one or not and if I get a replacement how long will it take.
          Smytten customer support has been notified about the posted complaint.
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            R
            rian1992
            Mar 14, 2023
            Resolved
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            Resolved

            Address: Jamshedpur

            Regarding my order #SM8892775
            In the app they are saying order is delayed and there is no confirmation on what the delivery date is. It should have been reached by today i.e 14th march but now there is no confirmation when will I get it. This is very inconvenient for me as the concern is I am not going to be here in the mentioned address after 16th march to receive the order. Now when I am writing to the Smytten customer care I am not receiving any response. Please take this complain up to Smytten to get this resolved as soon as possible.
            +1 photos
            May 29, 2023
            Complaint marked as Resolved 
            resolved
            Smytten customer support has been notified about the posted complaint.
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              N
              Niyati gupta
              Mar 13, 2023
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              We ordered 9 deos from smytten and we received only 3. 6 products are missing from order
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                N
                Nilofar2328
                from Ghaziabad, Uttar Pradesh
                Mar 13, 2023
                Resolved
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                Resolved

                Missing Products order no. #2767373

                Missing product . Stop cheating customers
                This is regarding my order number #2767373 for 3 products.
                1. For Men Deo (jaguar fragrances)
                2. Blue Deo (Nautica)
                3. Classic Deo (jaguar fragrances)

                I received only 1 products. 1 product (JAGUAR For Men Deo) other 2 deos is not delivered.
                I raised a ticket, but they closed my ticket, saying insufficient information. whereas i send the invoice and...
                +6 photos
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                1
                123you
                from Meerut, Uttar Pradesh
                Mar 13, 2023
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                I ordered Rosemary essential oil and Mamearth onion hair kit on 5 march but i only received essential oil on 9 march it shows that my hair kit will be delivered on 11 march but today is 13 march and i didn't received my order yet please deliver my order as soon as possible as i already paid the amount otherwise i m never using your website again and i will complain about your company 😡😡deliver my order as soon as possible or i will sign a complaint against you whenever i call on your customer care it never connects my call it jusy says wait we are connecting your call but it never connects i m definitely going to complain about your company i[censored] don't deliver my order
                Smytten customer support has been notified about the posted complaint.
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                  N
                  Nupur chopra
                  Mar 12, 2023
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                  This is fake app money money was waste because i will oder a product and my it is not delivered so give me my money
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                    P
                    Priyajha30
                    from Delhi, Delhi
                    Mar 11, 2023
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                    I opened my package(walnut scrub) from smytten. There were worms inside it.
                    Raised an issue they closed my case without solving my issue.
                    +1 videos
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                      R
                      rian1992
                      Mar 10, 2023
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                      Address: Jamshedpur

                      My order must be delivered on the expected date i.e on 16th March I wrote an email to Smytten customer care email but I have not received any reply from Smytten customer care. I am not going to be there in the address after 16th November so it is very important that the ordered items are delivered on the expected day as they have mentioned. Hence I want my order to be on time and not delayed. Since I saw online many complaints from consumers that orders have been delayed. I dont want this to happen with me. So @Smytten please deliver my prodcuts on time. And please reply back to my email
                      Smytten customer support has been notified about the posted complaint.
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                        R
                        RAVNOOR KAUR
                        from Powai, Maharashtra
                        Mar 10, 2023
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                        I lanched the complaint before regarding smytten .They cancled my that order and not refunding . The problem is not geting otp at the time or delivery and not getting order delivered what them to change the linked number but not getting any reponse . Today i am going to recieve my second order from smytten worth 1000+ trying to contact hem again and again but not getting any response. Fon't want to loose this one.
                        Smytten customer support has been notified about the posted complaint.
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                          H
                          Harshini achar
                          from Bengaluru, Karnataka
                          Mar 9, 2023
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                          Address: Gurgaon

                          Hey please help me 🙏🏻
                          Smytten is such a fraud place where they've refunded me only half money for the cancellation of order
                          Where i had paid them 258
                          They've paid me back 148
                          Please help me get it back
                          Order number:8692445
                          Order name:HARSHINI MOHAN
                          PLEASE HELP ME GET MY FULL MONEY
                          Smytten customer support has been notified about the posted complaint.
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                            P
                            Prenf874
                            from Jaipur, Rajasthan
                            Mar 9, 2023
                            Mar 10, 2023
                            This thread was updated on Mar 10, 2023
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                            Website: Smytten

                            I ordered on 28th February. It shipped on 3rd March and sill not delivered. I made payment done. They are not replying my emails. If they can't deliver then refund my money. They have worst customer service.
                            +1 photos
                            Smytten customer support has been notified about the posted complaint.
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                            Now they went on wrong address. Even I mentioned right address. What are you doing. Are you guys blind that you can't read a proper address. Fake app faje people. Disgusting.
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                              H
                              Harshini achar
                              from Bengaluru, Karnataka
                              Mar 9, 2023
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                              Address: Gurgaon

                              They've not refunded my money yet and least bothered to reply their customers please go through and help me resolve
                              Refund my money
                              ORDER NUMBER:8692445
                              ORDER NAME:HARSHINI MOHAN
                              Smytten customer support has been notified about the posted complaint.
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                                H
                                Harshini achar
                                from Bengaluru, Karnataka
                                Mar 9, 2023
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                                Address: Gurgaon

                                They've not yet refunded my money order got cancelled by itself and they're not evening taking a step to reply to my mails
                                Please go through and help me🙏🏻
                                Refund my money
                                ORDER NUMBER:8692445
                                ORDER NAME:HARSHINI MOHAN
                                Smytten customer support has been notified about the posted complaint.
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                                  H
                                  Harshini achar
                                  from Bengaluru, Karnataka
                                  Mar 9, 2023
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                                  My order got cancelled and they're refusing to reply my mails and not even refunding the money
                                  Please go through and help me
                                  Refund my money
                                  ORDER NUMBER:8692445
                                  ORDER NAME:HARSHINI MOHAN
                                  Smytten customer support has been notified about the posted complaint.
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                                    P
                                    Prathima prasad
                                    Mar 8, 2023
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                                    Order confirmation is not received even after payment successful and the products are still in cart
                                    Smytten customer support has been notified about the posted complaint.
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                                      M
                                      Murshida A
                                      from Kozhikode, Kerala
                                      Mar 8, 2023
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                                      Products ordered were not received and the customer care team not answering calls

                                      I placed an order on 1st March, it has been 8 days. I have not gotten the product. They are not answering my calls. No communication from their end. I mailed them so many times. Their reply was an automated mail not even addressing my concern. There is no guarantee that I could get a refund. very poor customer care service....
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