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Smytten Complaints & Reviews

smytten.com
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Updated: Jan 3, 2026
Complaints 816
Resolved
30
Unresolved
786
Bad 😕 It seems that Smytten has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Smytten reviews & complaints page 9

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B
bittu02
Mar 18, 2023
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My order no. 2777673 has one product missing in recieved package the eyeliner is not there in the box and you have rejected my query too
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    V
    varooom
    Mar 17, 2023
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    Address: Smytten Bangalore (India) office. 216/2, 1st A Main Road, West of Chord Road 2nd Stage, 2nd Stage, Nagapura Bangalore, India, 560086

    I ordered a perfume 'midnight senses' by the brand adiveda natural.
    i have previously used this product from smytten and hence i know what the original product smells and looks like.
    the perfume they sent is duplicate and it was leaking and the paint is peeling off and the perfume cap was sticky when I got the product.
    order no. 2787599
    order placed on march 2023
    delivered on 17 march 2023
    I confirmed with the original manufacturer of the perfume, they claim that its not original.
    +3 photos
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      I
      Isha kanjoliya
      from New Delhi, Delhi
      Mar 17, 2023
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      Shipped, but not recieved
      +1 photos
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        R
        Roshni Rehwani
        from Jaipur, Rajasthan
        Mar 17, 2023
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        I am unable to track mt order it showing consignee did not receive code . And it has not delivered yet .
        +1 photos
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          P
          [email protected]
          Mar 16, 2023
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          I ordered nivea pearl beauty roll on from trial points and instead of that they sent me perfume deodorant rest of products are same as ordered. I request you to do the needful and please exchange it.
          Smytten customer support has been notified about the posted complaint.
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            H
            Harshit922
            from Alwar, Rajasthan
            Mar 14, 2023
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            Address: Gheesa Ram Marg Ward 16 ,khairthal Alwar

            I hadn't received my parcel yet.
            I had call smytten team but there is no response
            My order were prepaid
            +1 photos
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              I
              Ilabagoli
              Mar 14, 2023
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              Address: Tulsi vihar phase 2 awadhpuri bhopal madhya Pradesh

              So I ordered plum vanilla vibes body mist it came in a damaged condition the product was leaking and the liquid inside the plastic bottle is definitely not body mist the liquid has a purplish tint to it and has a strong smell of hand sanitizer it gives a clear indication that my product has been altered.
              I am expecting a replacement of the product but the customer care team is not responding and neither providing me with any necessary information regarding the replacement whether I'll receive one or not and if I get a replacement how long will it take.
              Smytten customer support has been notified about the posted complaint.
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                R
                rian1992
                Mar 14, 2023
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                Resolved

                Address: Jamshedpur

                Regarding my order #SM8892775
                In the app they are saying order is delayed and there is no confirmation on what the delivery date is. It should have been reached by today i.e 14th march but now there is no confirmation when will I get it. This is very inconvenient for me as the concern is I am not going to be here in the mentioned address after 16th march to receive the order. Now when I am writing to the Smytten customer care I am not receiving any response. Please take this complain up to Smytten to get this resolved as soon as possible.
                +1 photos
                May 29, 2023
                Complaint marked as Resolved 
                resolved
                Smytten customer support has been notified about the posted complaint.
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                  N
                  Niyati gupta
                  Mar 13, 2023
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                  We ordered 9 deos from smytten and we received only 3. 6 products are missing from order
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                    N
                    Nilofar2328
                    from Ghaziabad, Uttar Pradesh
                    Mar 13, 2023
                    Resolved
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                    Resolved

                    Missing Products order no. #2767373

                    Missing product . Stop cheating customers
                    This is regarding my order number #2767373 for 3 products.
                    1. For Men Deo (jaguar fragrances)
                    2. Blue Deo (Nautica)
                    3. Classic Deo (jaguar fragrances)

                    I received only 1 products. 1 product (JAGUAR For Men Deo) other 2 deos is not delivered.
                    I raised a ticket, but they closed my ticket, saying insufficient information. whereas i send the invoice and...
                    +6 photos
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                    1
                    123you
                    from Meerut, Uttar Pradesh
                    Mar 13, 2023
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                    I ordered Rosemary essential oil and Mamearth onion hair kit on 5 march but i only received essential oil on 9 march it shows that my hair kit will be delivered on 11 march but today is 13 march and i didn't received my order yet please deliver my order as soon as possible as i already paid the amount otherwise i m never using your website again and i will complain about your company 😡😡deliver my order as soon as possible or i will sign a complaint against you whenever i call on your customer care it never connects my call it jusy says wait we are connecting your call but it never connects i m definitely going to complain about your company i[censored] don't deliver my order
                    Smytten customer support has been notified about the posted complaint.
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                      N
                      Nupur chopra
                      Mar 12, 2023
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                      This is fake app money money was waste because i will oder a product and my it is not delivered so give me my money
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                        P
                        Priyajha30
                        from Delhi, Delhi
                        Mar 11, 2023
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                        I opened my package(walnut scrub) from smytten. There were worms inside it.
                        Raised an issue they closed my case without solving my issue.
                        +1 videos
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                          R
                          rian1992
                          Mar 10, 2023
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                          Address: Jamshedpur

                          My order must be delivered on the expected date i.e on 16th March I wrote an email to Smytten customer care email but I have not received any reply from Smytten customer care. I am not going to be there in the address after 16th November so it is very important that the ordered items are delivered on the expected day as they have mentioned. Hence I want my order to be on time and not delayed. Since I saw online many complaints from consumers that orders have been delayed. I dont want this to happen with me. So @Smytten please deliver my prodcuts on time. And please reply back to my email
                          Smytten customer support has been notified about the posted complaint.
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                            R
                            RAVNOOR KAUR
                            from Powai, Maharashtra
                            Mar 10, 2023
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                            I lanched the complaint before regarding smytten .They cancled my that order and not refunding . The problem is not geting otp at the time or delivery and not getting order delivered what them to change the linked number but not getting any reponse . Today i am going to recieve my second order from smytten worth 1000+ trying to contact hem again and again but not getting any response. Fon't want to loose this one.
                            Smytten customer support has been notified about the posted complaint.
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                              H
                              Harshini achar
                              from Bengaluru, Karnataka
                              Mar 9, 2023
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                              Address: Gurgaon

                              Hey please help me 🙏🏻
                              Smytten is such a fraud place where they've refunded me only half money for the cancellation of order
                              Where i had paid them 258
                              They've paid me back 148
                              Please help me get it back
                              Order number:8692445
                              Order name:HARSHINI MOHAN
                              PLEASE HELP ME GET MY FULL MONEY
                              Smytten customer support has been notified about the posted complaint.
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                                P
                                Prenf874
                                from Jaipur, Rajasthan
                                Mar 9, 2023
                                Mar 10, 2023
                                This thread was updated on Mar 10, 2023
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                                Website: Smytten

                                I ordered on 28th February. It shipped on 3rd March and sill not delivered. I made payment done. They are not replying my emails. If they can't deliver then refund my money. They have worst customer service.
                                +1 photos
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                                Now they went on wrong address. Even I mentioned right address. What are you doing. Are you guys blind that you can't read a proper address. Fake app faje people. Disgusting.
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                                  H
                                  Harshini achar
                                  from Bengaluru, Karnataka
                                  Mar 9, 2023
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                                  Address: Gurgaon

                                  They've not refunded my money yet and least bothered to reply their customers please go through and help me resolve
                                  Refund my money
                                  ORDER NUMBER:8692445
                                  ORDER NAME:HARSHINI MOHAN
                                  Smytten customer support has been notified about the posted complaint.
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                                    H
                                    Harshini achar
                                    from Bengaluru, Karnataka
                                    Mar 9, 2023
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                                    Address: Gurgaon

                                    They've not yet refunded my money order got cancelled by itself and they're not evening taking a step to reply to my mails
                                    Please go through and help me🙏🏻
                                    Refund my money
                                    ORDER NUMBER:8692445
                                    ORDER NAME:HARSHINI MOHAN
                                    Smytten customer support has been notified about the posted complaint.
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                                      H
                                      Harshini achar
                                      from Bengaluru, Karnataka
                                      Mar 9, 2023
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                                      My order got cancelled and they're refusing to reply my mails and not even refunding the money
                                      Please go through and help me
                                      Refund my money
                                      ORDER NUMBER:8692445
                                      ORDER NAME:HARSHINI MOHAN
                                      Smytten customer support has been notified about the posted complaint.
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