Snapdeal — Cancelling the order without reason

Address:

Chennai, Tamil Nadu

I placed order for two branded shirts on 5th jan, 2015 to Snapdeal.com with product code [protected], [protected]. I was promised that product will be shipped before 7 jan and wil reach me before 10th jan. However I didnt get any product delivered. So, when I contacted their customer service they acknowledged the delay and assured to rectify the problem and ship the product. But even after few days product is not delivered to me. Today 12th jan I received an IVR call from snapdeal stating that order for one of the shirt is cancelled for some unknown reason and another shirt will be delivered soon. When tracked with this url http://firstflight.net:8081/single-web-tracking/singleTracking.do and ref no O991L2416722, it says shipment has not left gurgaon-origin, their is no mention of when will it reach chennai-destination. I contacted again to customer case, but they gave the same previous reply like a recorded machine, which is not satisfactory. The phone number they gave for tracking is always switched off. Worst experience with snapdeal culprits. Snapdeal wont give features to contact sellers. Other market places have amazon, ebay are giving better customer and contact services where you can directly mail to sellers. There are also stories of snapdeal nuisance in which they sent soap bar instead of smartphone. They atleast got something. In my case they didn't even ship the product. Finally they blame either sellers or courier. With their unfair business practice that cheats customer by wasting their time and money, it is better to go for other websites rather than to buy with snapdeal. Why should they accept orders when they are incapable of servicing customers? I feel irritated and helpless when that useless snapdeal made me wait for 15 days for nothing.