Snapdeal.com — amount not refundable

Address:

Mumbai City, Maharashtra

Hi, My name is Deepali Darji $ my registered mob num is [protected]. I have ordered a mi power bank thru snap deal it was delivered on 4 may at my registered address however I received damage product even the packing I received of power bank was totally damage plastic. After taht I called at snap deal cust care, I requested for the refund of the product however very next day on 5 may the product was collected from my place but still I have not received refund for my order. On 7th I have called to cust care that I have not received my refund but the cust care agent confirmed tht it will get refund on 11 may. Till the date I have not received any refund of my money. Today morning I.e on 13 may I have called to cust care dept. I have spoken to floor supervisor Mr Hitesh he informed tht he needs to check with finance team for the issue & he will call back in 1 hour time but I have not recv any call back from ur team however after taht I again called in evening I have spoken to Mr vinod he said taht he will call back next day evening with resolution as he needs to check with finance team. It seems surprise that everyone is giving same response & no resolution found. Snap deal seems a good image but not able to find any good service compares with amazon. I m requesting for my refund of rs 808 where I m helpless in this case.Its an surprise that u people are providing very bad service taht I have purchased product of rs 808 which is very huge amt & received damage product. Request for an quick response or need to escalate further to consumer team . I have called multiple times to the cc tram but no response foubf PFB details for ur reference. Regards, DEEPALI DARJI