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Snapdeal.com Complaints & Reviews

3.6
Updated: Nov 24, 2025
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Snapdeal.com reviews & complaints page 160

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B
Bhargav Thakre
from Badlapur, Maharashtra
Jul 23, 2018
Resolved
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Sir i ve purches a nike lycra polyster joggers bt i ve recived a same brand n same fabrics regular track pant its not a joggers so i ve to refunt it n i submit a return request bt i hv no responce he said i will resolve ur quiry after 24 hours now 48 hours s done bt no responce so i ve to return n refund my product plz help m...
Aug 25, 2018
Complaint marked as Resolved 
Verified Support
Jul 25, 2018
Snapdeal.com Customer Care's response
Hi Bhargav,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal
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    S
    Sk m
    from Salem, Tamil Nadu
    Jul 23, 2018
    Resolved
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    Resolved

    I received a message in the name of snap deal as my number has been selected in the lucky draw swift dzire cost rs 8, 60, 000/- registration pay 8500/-email id [protected]@snap deal.com help line no.[protected].

    To make the payment provide this account no.[protected]. Name - santosh soren. Ifsc. Sbin0007051. State bank of india.

    This person is calling to ask for bank details and to pay 8500 rupees to register and get the amount equipment to the price amount if we don't want the car.
    Aug 24, 2018
    Complaint marked as Resolved 
    Snapdeal.com customer support has been notified about the posted complaint.
    Verified Support
    Jul 24, 2018
    Snapdeal.com Customer Care's response
    Dear customer,

    Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

    Regards,
    Team Snapdeal
    Jul 25, 2018
    Updated by Sk m
    Help me ...
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      D
      Deva nand Pandey
      from Mumbai, Maharashtra
      Jul 23, 2018
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      Website: m.snapdeal.com

      I bought digi smart digi-32_smart 80 cm (32) full hd (Fhd) led television with 1+1 year extended warranty, after a few days speakers of tv were started distortion, i tried to reach on the phone number which comes when tv starts as customer care number but that was invalid, i wrote to snapdeal customer care they also gave contact detail from where no response received, now niether snapdeal nor there introduced manufacturer is helping with fixing the issue
      Verified Support
      Jul 24, 2018
      Snapdeal.com Customer Care's response
      Hi Devanand!

      We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

      Thanks!
      Team Snapdeal
      Jul 24, 2018
      Updated by Deva nand Pandey
      Dear Team

      Order id [protected]
      Jul 26, 2018
      Updated by Deva nand Pandey
      Hope I will get update from snapdeal.
      Please share right contact atleast.
      Jul 30, 2018
      Updated by Deva nand Pandey
      Dear snapdeal team

      Please help with contact detail for complain for DIGI SMART DIGI-32_SMART 80 cm ( 32 ) Full HD (FHD) LED Television With 1+1 Year purchased on snapdeal.
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        B
        Bestdigitaldaddy
        from Lucknow, Uttar Pradesh
        Jul 22, 2018
        Resolved
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        Address: Meerut, Uttar Pradesh, 250110
        Website: www.snapdeal.com

        I have paid for original adidas shoes. What snapdeal has sent me is 100%fake product. Product with fake sole and fake washout paints. Is given to me. You can see it's sole which is fake local shoe sole. Kindly replace take back this fake trash from my home.. If you can then send me original adidas shoes.. Or refund my amount because this experience has lead me to loose faith in snapdeal. Bad show..
        Aug 24, 2018
        Complaint marked as Resolved 
        Snapdeal.com customer support has been notified about the posted complaint.
        Verified Support
        Jul 24, 2018
        Snapdeal.com Customer Care's response
        Hi Customer!

        We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

        Thanks!
        Team Snapdeal
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          H
          Harsher
          from Mumbai, Maharashtra
          Jul 21, 2018
          Resolved
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          Resolved

          Address: 411030
          Website: Snapdeal

          Snapdeal I want to return my product Nike Kyrie 4 university red but it is saying return request closed so can you please tell me how to do it
          Please reply as soon as possible and please give me solution for it I want to replace it as soon as possible and the product was fake and was not the one shown so tell me now what to do
          The delivery was also bad
          Aug 23, 2018
          Complaint marked as Resolved 
          Snapdeal.com customer support has been notified about the posted complaint.
          Verified Support
          Jul 23, 2018
          Snapdeal.com Customer Care's response
          Hi Harsher,

          We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

          Thanks!
          Team Snapdeal
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            M
            Mridul saharia
            from Guwahati, Assam
            Jul 21, 2018
            Resolved
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            Resolved

            Address: 784125

            My refund is registered with incomplete bank details. So i want to registered my refund, with complete details of my bank a/c. So kindly give me refund option again to register it with complete details. I want to refund becoz the product that snapdeal delivered to me is such an 3rd clss product...i ordered a casio g- shock watch...but didn't get the orginal product...i am an old customer of snapdeal..but with this product i lost my faith on u...i am really unhappy with your duplicate 3rd class product
            Aug 23, 2018
            Complaint marked as Resolved 
            Snapdeal.com customer support has been notified about the posted complaint.
            Verified Support
            Jul 23, 2018
            Snapdeal.com Customer Care's response
            Hi Mridul !

            We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

            Thanks!
            Team Snapdeal
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              S
              Shallo Sharma
              from Udhampur, Jammu and Kashmir
              Jul 21, 2018
              Resolved
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              Resolved

              My order ID is [protected]
              I ordered RayBan sunglasses but I got defective item and I returned product but they send me the same product again
              Said quality check is failed. How it is possible the item right glass is completely tempered AMD has a big scratch on lower side even a blind can see it. What is ur quality check criteria.?
              Plz return my money as soon as possible. It's a request. Otherwise I will be complellef to see u in consumer court
              Plz return my money.this product is duplicate too.
              Aug 24, 2018
              Complaint marked as Resolved 
              Snapdeal.com customer support has been notified about the posted complaint.
              Jul 21, 2018
              Updated by Shallo Sharma
              I ordered RayBan sunglasses but I got defective item I returned it but they again send me the same product again .now I want my money back as soon as possible.the right glass is defective and surely it is duplicate. Sir plz consider my complaint as soon as possible and help met get my hardly earn money back
              Verified Support
              Jul 23, 2018
              Snapdeal.com Customer Care's response
              Hi Shallo,

              We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

              Thanks!
              Team Snapdeal
              Verified Support
              Jul 24, 2018
              Snapdeal.com Customer Care's response
              Hi Shallo,

              We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

              Thanks!
              Team Snapdeal
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                S
                Saahil S Sharma
                from Moga, Punjab
                Jul 21, 2018
                Resolved
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                Website: www.snapdeal.com

                I ordered a Hair Dryer from SNAPDEAL for my mom and send it to PINCODE 173220 (Parwanoo) paying an additional fees of Rs. 49 to Snapdeal on 17july18.
                Today receive a Message from Blue dart that they do not deliver in that area which was hilarious and outrageous later as I couldn't get through the Blue Dart number provided.
                This is not accepted as it was a gift to my 65 year old mother but now she has to go and collect it cause they didn't even bother to call for this inconvenience.

                My woe here is, that, why would Snapdeal show that yes they deliver to pinched 173220 but Blue Dart says they can't deliver.
                I m sitting in Mumbai and i'm so sad that my mother in Himachal Has to go and search and collect her gift who ch should have been the responsibility of Snapdeal.com.
                Moreover they send me a message, today, quoting, YOUR ORDER IS UNDELIVERED . DID you know every order refusal at the time of delivery affects your Customer score ." This is ###.
                My customer score is another thing Snapdeal's score is going down indeed.
                This was unacceptable as it was gift for my mother old mother who would have to now search for it.
                Dear Snapdeal you can't charge delivery charges and then not deliver it. I haven't received a single call from anyone but these stupid messages warning me about my scores.
                Screw your services cause you are liar and due to your inefficiency 'Snapdeal', my mother would be troubled.

                Order ID: [protected]
                Order ID: [protected]
                Aug 24, 2018
                Complaint marked as Resolved 
                Snapdeal.com customer support has been notified about the posted complaint.
                Verified Support
                Jul 24, 2018
                Snapdeal.com Customer Care's response
                Dear Saahil,

                Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                Regards,
                Team Snapdeal
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                  S
                  Santosh4528
                  from Hyderabad, Telangana
                  Jul 21, 2018
                  Resolved
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                  Resolved

                  I have ordered g339 casio watch order no [protected] cost of 1664 I paid money through online I have received product without warranty card user manual and price tag this product is fake I have tried to reach customer care but there is no way to reach customer care I have mail also but nobody has responded now please do something so that I can get money back
                  Aug 24, 2018
                  Complaint marked as Resolved 
                  Snapdeal.com customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 24, 2018
                  Snapdeal.com Customer Care's response
                  Dear Santosh,

                  Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                  Regards,
                  Team Snapdeal
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                    K
                    Karishma Thaker
                    from Mumbai, Maharashtra
                    Jul 21, 2018
                    Resolved
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                    Resolved

                    Address: 400067

                    Today, a phone call to me says that you won the first winner Tata Safari from the Snapdeal company. You have to deposit 6.500 to register for our account. All the comments I read have all been deceived. That means the Snapdeal company Fake.I am ordering a product with my ID. How can I go to all of my information. The number that I was called from is [protected?
                    The guy was Rajiv Sharma called from Delhi Noida..
                    Why they guyz are calling by taking name of snap deal?..
                    Snapdeal have to take a correct steps for there customers seriously this is not done
                    Aug 24, 2018
                    Complaint marked as Resolved 
                    Snapdeal.com customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 24, 2018
                    Snapdeal.com Customer Care's response
                    Dear Karishma,

                    Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

                    Regards,
                    Team Snapdeal
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                      A
                      Atharva Awale
                      from Malegaon, Maharashtra
                      Jul 21, 2018
                      Resolved
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                      Address: 411004

                      I received a call saying i had been selected in a snapdeal lucky draw which would give me 420, 000 rupees . He asked me to give my account number and transfer the registration amount of 4200 rupees . Is this true ? The call came in from these numbers-
                      1. [protected]
                      2. [protected]
                      He said his name is Raghav Kumar
                      Following is the Account information to which would deduct registration fees from my account.

                      Account Number - [protected]
                      Account Name - Amit Kumar
                      IFSC - SBIN0000277
                      Branch - Jadugoda
                      Aug 24, 2018
                      Complaint marked as Resolved 
                      Snapdeal.com customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 24, 2018
                      Snapdeal.com Customer Care's response
                      Dear Atharva,

                      Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

                      Regards,
                      Team Snapdeal
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                        S
                        Shridharmudashi
                        from Bengaluru, Karnataka
                        Jul 20, 2018
                        Resolved
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                        Address: 587301

                        I am getting SMS & Email from Snapdeal on a continuous basis. Request you to stop the same immediately.Mobile No is [protected] and mail id is [protected]@gmail.com and already send mail to [protected]@snapdeal.com but snapdeal team send reply to activate DND services its big problem snapdeal not accepting my complaint from email throw
                        Aug 3, 2018
                        Complaint marked as Resolved 
                        Verified Support
                        Jul 24, 2018
                        Snapdeal.com Customer Care's response
                        Dear Shridharmudashi,

                        Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                        Regards,
                        Team Snapdeal
                        Jul 28, 2018
                        Updated by Shridharmudashi
                        I am getting SMS & Email from Snapdeal on a continuous basis. Request you to stop the same immediately.Mobile No is [protected] and mail id is [protected]@gmail.com and already send mail to [protected]@snapdeal.com but snapdeal team send reply to activate DND services its big problem snapdeal not accepting my complaint from email throw after complaint also sending same sms to mobile number i will wait next 3 to 4 working days after i will send on legal notice.

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                          E
                          ekhanshi
                          from Gurgaon, Haryana
                          Jul 20, 2018
                          Resolved
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                          Resolved

                          Address: 123001
                          Website: www.snapdeal.com

                          I have ordered Shahnaz Husain Gold & Diamond Facial Kit (40g each) + Charcoal Mask Cream costing Rs. 285.00, but i have received Shahnaz Husain Gold Facial Kit 80g- Pack of 2 (40g Each)Rs. 197.00.Order ID: [protected] (1 Item)Suborder Id: [protected].i have returned the product, but what about my Rs. 253.00 which i have paid on cash on delivery. i have not received the real product nor my cash.pics attached of product received and returned.
                          Aug 24, 2018
                          Complaint marked as Resolved 
                          Snapdeal.com customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 24, 2018
                          Snapdeal.com Customer Care's response
                          Dear Ekhanshi,

                          Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                          Regards,
                          Team Snapdeal
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                            D
                            duggu_musica
                            from Pune, Maharashtra
                            Jul 20, 2018
                            Resolved
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                            Resolved

                            Address: 411042

                            Hello,

                            I needed to update my address for the pick up as I have shifted to other place. My order id is [protected]. I had raised this issue multiple times on their Twitter handle with my Twitter handle iShraddha. I am still not able to update address for the pick up. I need to return my product.
                            Aug 24, 2018
                            Complaint marked as Resolved 
                            Verified Support
                            Jul 24, 2018
                            Snapdeal.com Customer Care's response
                            Dear Customer,

                            Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                            Regards
                            Team Snapdeal
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                              R
                              Rahulsingh22
                              from Noida, Uttar Pradesh
                              Jul 20, 2018
                              Resolved
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                              Resolved

                              Address: 122015
                              Website: www.snapdeal.com

                              In reference to Compaint on this URL https://www.consumercomplaints.in/complaints/snapdealcom-noida-gautam-buddh-naga...

                              Someone marked it as resolved but it is not...So I am complaining again.

                              I have ordered "sennheiser cx275s in ear wired earphones with mic" on 12 apr, 2018 and it was delivered to me on 16 apr, 2018 order id is order id: [protected] but when i unbox the product i saw the inner packing was damaged and quite old box was send also i havent received the earphone inside that package.

                              Regarding the same i have registered a complaint in snapdeal (Reference no:[protected] in which i have stated the issue i faced.
                              The resolution that was taken by snapdeal was, they send 2 people to inspect about this issue and they asked me several questions and took pictures of the parcel as well and then next day i received an email from snapdeal that m return request was rejected.

                              I send them a reply on the same email to ask the reason for rejecting my request but still i didn't received any reply yet.

                              Please look into this issue and resolve it asap.
                              Aug 21, 2018
                              Complaint marked as Resolved 
                              Snapdeal.com customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 21, 2018
                              Snapdeal.com Customer Care's response
                              Dear Rahulsingh22,

                              Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                              Regards,
                              Team Snapdeal
                              Aug 02, 2018
                              Updated by Rahulsingh22
                              Any Update on this complaint?
                              I didn't received any call/SMS/Email regarding same.

                              Please do resolve my issue ASAP.

                              Thanks
                              Aug 14, 2018
                              Updated by Rahulsingh22
                              Any Update on this complaint?
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                                V
                                Viki shinde
                                from Vasai-Virar, Maharashtra
                                Jul 20, 2018
                                Resolved
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                                Resolved

                                Sir I am order Blueway derby artificial leather formal shoes size 7 but I got size 8 but these size bigger than my foot that's y I am refund these orders but I didn't get my refund in my snapdeal freecharge wallet or SD cash.
                                Please help me. My order number [protected] and one more thing I need some help how can add my account details in snapdeal account?
                                Aug 21, 2018
                                Complaint marked as Resolved 
                                Snapdeal.com customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 21, 2018
                                Snapdeal.com Customer Care's response
                                Dear Viki shinde,

                                Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                                Regards,
                                Team Snapdeal
                                Jul 21, 2018
                                Updated by Viki shinde
                                Ok sir when I expect my refund? Please transfer quickly in my freecharge wallet in my snapdeal account . How many days get back my refund?
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                                  K
                                  KASHIF NIYAZI
                                  from Mumbai, Maharashtra
                                  Jul 19, 2018
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi, 440013
                                  Website: www.snapdeal.com

                                  I have purchased XIAOMI note 4 from snapdeal app & when i received the handset in nagpur, there was an issue with network problem. We have asked for replacement but the customer care told us to get it repair from XIAOMI authorise service centre in nagpur. When we gave the handset to customer service, they directly told it is out of warranty & handset is not an MI fone its a copy of same.
                                  Aug 21, 2018
                                  Complaint marked as Resolved 
                                  Snapdeal.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 21, 2018
                                  Snapdeal.com Customer Care's response
                                  Hi KASHIF,

                                  We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                                  Thanks!
                                  Team Snapdeal
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                                    G
                                    Geetakshi Sagalgile
                                    from Mumbai, Maharashtra
                                    Jul 19, 2018
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra, 421201
                                    Website: Snapdeal

                                    "Dear Sir/ Madam CONGRATULATION! you are the Winner of 1st prize (SAFARI) from SNAPDEAL PVT LTD.Which Cost is Rs:-1260000 The charge of your REGISTRATION Service is only-6500. I paod the money to this account details a/c no. [protected] IFSC code - SBIN0003865 Name - Subhash Pradhan . I got call from this number [protected]. I paid the registration fees, then again asked for service tax amount of 15800.
                                    I also got a call from this number [protected] from SBI bank. Then they said they will transfer the money within 2 min. They just faked it. And i lost my money. Please its a request to solve my problem as soon as possible
                                    Aug 20, 2018
                                    Complaint marked as Resolved 
                                    Snapdeal.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 20, 2018
                                    Snapdeal.com Customer Care's response
                                    Dear Geetakshi!

                                    We are not running any such offer. Also, we do not indulge in making any such calls/SMS.

                                    Thanks!
                                    Team Snapdeal
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                                      S
                                      Shayanqureshi
                                      from Mumbai, Maharashtra
                                      Jul 19, 2018
                                      Resolved
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                                      Resolved

                                      Address: Pune, Maharashtra, 431601
                                      Website: Snapdeal. Com

                                      Few days ago i ordered a slipper on snapdeal. Today i got a call from a fraud person saying that i have won a lucky draw i.e tata safari car. He has all my personal information what i filled in snapdeal durin my order like my phine number and even my home adress. My privace is not secure what is snapdeal doing. I want my private info to be secured but its being leaked. If not taken any serious action i would have to ho to the court with this case. Please look after it.
                                      Aug 20, 2018
                                      Complaint marked as Resolved 
                                      Snapdeal.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 20, 2018
                                      Snapdeal.com Customer Care's response
                                      Dear Shayanqureshi!

                                      We are not running any such offer. Also, we do not indulge in making any such calls/SMS.

                                      Thanks!
                                      Team Snapdeal
                                      @snapdeal. Com
                                      I know its not from your website but my complaint is why and how is my private info which i gave you for shipping purpose is being leaked to all the fraud people?. Why is there no security on my shipping info?. You are responsible for it. Please look after this issue. It was my mistake to place order on snapdeal where theres no security of my personal shipping information. Never ever will use snapdeal again.
                                      Snapdeal.com Customer Care's response, Jul 21, 2018
                                      Verified Support
                                      Dear Shayanqureshi,

                                      If you are facing any issue, we request you to kindly contact the customer care through our help center.
                                      https://www.snapdeal.com/helpcenter

                                      Regards,
                                      Team Snapdeal
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                                        Kishor Bhor
                                        from Pune, Maharashtra
                                        Jul 19, 2018
                                        Resolved
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                                        Resolved

                                        Address: 411015

                                        The product you give is not working I have asked for return but u r not replying u r services are telling product not delivered refund my money for 4000 Rs cash.there is very very problem from u r company. These happened to me 2nd time this time I will not leave u. The consequences will not be good. And the amount u r charged also to high. Real very bad experience. Will never trust anyone again low quality Snapdeal.
                                        Jul 19, 2018
                                        Complaint marked as Resolved 
                                        They didn't did any thing till now. Just message from name Snapdeal and mail from [email protected]. Ya this much only
                                        Snapdeal.com customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 20, 2018
                                        Snapdeal.com Customer Care's response
                                        Dear Kishor!

                                        Apologies for the inconvenience. Request you to share the order ID, so that we can assist you in a better way.
                                        Thanks!
                                        Team Snapdeal
                                        Very very bad same experience
                                        Snapdeal gives information and details about our shopping to fake callers.
                                        Snapdeal.com Customer Care's response, Jul 20, 2018
                                        Verified Support
                                        Hi Nazish!

                                        Safeguarding your private info. is our priority. We do not share any confidential detail of our customers to any unknown party.

                                        Thanks!
                                        Team Snapdeal
                                        I got a call that i won tata safari and the number was [protected]
                                        Got call of winning prize tata nexon
                                        Person asking to deposit Rs 8500 in his account
                                        Delivery
                                        Congratulations dear customer you are (Lucky) winner of Snapdeal company online shopping you win 1st prize maruti Suzuki swift dzire and amount rate is Rs-7, 80000 Registration service charge 6500/-on[protected] deposit. Contact by Ravi Kumar - [protected]
                                        Snapdeal.com Customer Care's response, Jul 20, 2018
                                        Verified Support
                                        Dear Abhigyanr!

                                        We are not running any such offer. Also, we do not indulge in making any such calls/SMS.

                                        Thanks!
                                        Team Snapdeal
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