[Resolved]  Snapdeal.com — Cheated by snapdeal.com and ignored by snapdeal.com

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www.snapdeal.com

This is in reference to your request no. 14052484 against Order number [protected] on snapdeal.com. Dear all, I am sorry, I am troubling you people very much, but I do not know what to do ? please suggest me in this. Here is reply and solution from snapdeal.com and reply from Lenovo. Snapdeal.com forcing me to call Lenovo customer care, but Lenovo customer has been replied, they are not going to issue DOA letter because its more than 7 days. Snapdeal.com is trying to avoid my problems. I would like to mention here, I have purchased this laptop from Snapdeal.com not from Lenovo. So snapdeal.com must solve this issue. I am already frustrated and these snapdeal.com is not helping me out. They are trying run from this issue. They are clearly saying we can not take laptop back. I told them I am spending so much of time in writing complaints and its mental harassment for me but they are very rude and least bother. I request you to take this issue seriously. Below is reply from Lenovo in which they are saying they are not going to issue DOA letter because its more than 7 days. Response By E-mail (Rashi S) (19/12/2015 01.29 PM) Dear Satyashil, Greetings from Lenovo! As per your mail we understand that you are looking for refund/system replacement. We apologize for the inconvenience caused. We wish to inform you that the issue needs to be reported within 7 days from the Invoice Date for the machine to be eligible for refund/replacement. We are unable to proceed further with the DOA request as the issue was reported post 7 days of invoice date. The reference number for this interaction[protected]. We appreciate your support and patience. Thank you Regards, Rashi S Lenovo Consumer Technical Support Below is suggestion from snapdeal.com where they are suggesting me to contact Lenovo customer care and get DOA letter. [protected] Forwarded message[protected] From: [protected]@snapdeal.com Date: Sat, Dec 19, 2015 at 1:36 PM Subject: Lenovo Z[protected] Notebook (4th Gen Intel Core i5- 8GB RAM- 1TB HDD- 39.62cm (15.6)- Windows 8.1- 4GB Graphics) (Silver) To: "[protected]@gmail.com" Hi Satyashil, Greetings from Snapdeal! This is in reference to your request no. 14052484 against Order number [protected]. As per our telephonic conversation, we would like to inform you that warranty for the product is updated in brand systems from invoice date. We request you to contact Lenovo Technical support center in[protected] or[protected] to assist you for your laptop/desktop hardware related issues. We request you to kindly share DOA letter with us in case of hardware issue. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Team Snapdeal -- With Warm Regards -- Mr. S.D.Nagrale Asst.Prof(E&TC) [protected] [protected]