Snapdeal.com — Cheating and fraud | |||
I ordered an bosh tool kit on 11th November 2014, But they did not deliver it, By 19th.And I continuously follow them by mailing and tell them telephonically not to cancel the deal, I said, "I will provide you an different address if you want and also I will pay the delivery charges if it is required".But due to negligence they did not listen or understand, or intentionally cancel the deal because it is in discounted rate, the deal made during sale(Same thing happen twice before with flipkart also.Products which are sold in sale are not delivered).So I mailed them, but they ignore and did not give me the answer, why should they cancel the deal.Then I called the customer care, But the same thing I get from them...And Even I did not get my money back in my bank a/c.And they also did not respond to my mails and calls. Was this information helpful? | |||
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I ordered HP 15-r074TU Laptop (4th Gen Intel Core i3 - 4GB RAM- 1TB HDD- 15.6 Inches- DOS) (Sparkling Black) on 11th November 2014, But they did not deliver it, I continuously follow them by mailing and tell them telephonically not to cancel the deal, intentionally cancel the deal because it is in discounted rate, the deal made during sale(Same thing happen twice before with flipkart also.Products which are sold in sale are not delivered).So I mailed them, but they ignore and did not give me the answer, why should they cancel the deal.Then I called the customer care, But the same thing I get from them..snapdeal send me mail like
1st Mail
numaan.bhat, Nov 14 12:41:
Dear Amardeep,
Thank you for contacting Snapdeal.com.
Apologies for the delay in delivering your product.
Your product has already shipped by the seller,
however it has been delayed by the courier service due to reasons beyond our control.
Our team is working on the same issue and
we will update you with the appropriate resolution at the earliest.
How ever you can contact the courier partner to get the product deliverer,
Your order has not been cancelled.
In case of any further assistance or clarification on this issue, please reply back to this email.
Assuring you of our best services always,
Yours sincerely,
Customer Service Team – Snapdeal.com
2nd Mail
numaan.bhat, Nov 14 10:28:
Dear Amardeep,
Thank you for contacting Snapdeal.com.
We have received your request about the delivery status of the Order Number.
Please note that the product has already been dispatched and is with our courier partner.
The estimated delivery date of the product is[protected]
Mentioned below are the details of our Courier Partner for your reference.
1 Courier Name: Delhivery
2 AWB Number: [protected]
3 Courier contact Number:[protected]
4 Courier Website Link: http://www.delhivery.com/
In case of any further assistance or clarification on this issue, please reply back to this email.
Assuring you of our best services always,
Yours sincerely,
Customer Service Team – Snapdeal.com
1st Mail
numaan.bhat, Nov 14 12:41:
Dear Amardeep,
Thank you for contacting Snapdeal.com.
Apologies for the delay in delivering your product.
Your product has already shipped by the seller,
however it has been delayed by the courier service due to reasons beyond our control.
Our team is working on the same issue and
we will update you with the appropriate resolution at the earliest.
How ever you can contact the courier partner to get the product deliverer,
Your order has not been cancelled.
In case of any further assistance or clarification on this issue, please reply back to this email.
Assuring you of our best services always,
Yours sincerely,
Customer Service Team – Snapdeal.com
2nd Mail
numaan.bhat, Nov 14 10:28:
Dear Amardeep,
Thank you for contacting Snapdeal.com.
We have received your request about the delivery status of the Order Number.
Please note that the product has already been dispatched and is with our courier partner.
The estimated delivery date of the product is[protected]
Mentioned below are the details of our Courier Partner for your reference.
1 Courier Name: Delhivery
2 AWB Number: [protected]
3 Courier contact Number:[protected]
4 Courier Website Link: http://www.delhivery.com/
In case of any further assistance or clarification on this issue, please reply back to this email.
Assuring you of our best services always,
Yours sincerely,
Customer Service Team – Snapdeal.com
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We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team