Snapdeal.com — Cheating by snapdeal product is not as per product features

Address:	401107
Website:	Consumer Complaints

• i have made purchase of bajaj gx-07 mixer grinder on snapdeal at mumbai from seller hns i warehouse a bandikavanoor village, chennai, tamilnadu as per address appeared on invoice # d6e ca4/15-16/22802 dated 20th march, 2016. The purchase was made viewing 5 year guarantee on motor & 2 year guarantee on product. Which was mentioned on the product details of snapdeal.
• the mixer was delivered to me on 25th march, 16. But without guarantee card of 5 years on motor. Thus on same day immediately after receiving delivery i had lodged my complaint on snapdeal and customer support assured the resolution in 48 hrs. Next day their customer support informed me that there is no such guarantee on product. I felt cheated and then lodged request for return the product with 100% money back as committed on the site while lodging my order.
• same day i received call from customer support and they requested that there is guarantee of 5 year on motor and will provide after contacting seller and get me same in 48 hrs. Which was not happened.In meantime snapdeal sent me notification of gurantee. And after when i called them their customer support was insisting me consider this notification from their end and assurance of guarantee. I had refused their request as snap deal is neither a manufacturer and nor a brand owner and this their guarantee notification is invalid. I asked them on phone and written on their site to take back the product but after reqesting several times they never responded me so far. Not they send anybody to lift that product
• i feel the product features / specification mentioned on site is merely an eyewash and such tactics are just to attract customers and make them buy and cheat customers. For such blunder license of snap deal should be cancelled. This is fraud. I want snapdeal take this product back and give me my 100% money back.