[Resolved]  Snapdeal.com — Defective product dispatched

Address:	Bangalore, Karnataka, 562123
Website:	www.snapdeal.com

My name is a. Anandbabu, i am purchased micromax canvas spark 3 mobile from snapdeal website (Suborder no. [protected] / 28.4.16) & mobile received on[protected].07pm). That mobile is an defective handset. The problem in that handset is automatic restart.

I am given a request for an replacement in website, the ticket id[protected] & communicated a customer care by [protected] and the executive mrs. Meena attend my call on[protected]. I aexplained about the mobile problem. She is informed to me, to go micromax service centre and give the job sheet then only we arrange for replacement.

I am explained, i am not ready to go service centre. Because snapdeal issued a defective product. I am not used that mobile for 1 week or 1 month. Then mrs. Meena says i am arranging call back for replacement.

Still, today[protected] no responds from snapdeal.

I am again call to snapdeal customer care, mr. Maniklumar attend the call and he transfered that call to supervisormr. Deepak. He also say to go micromax service centre, and give the job sheet for replacement process.

If i am going to service centre, i need to put a leave for onday. My salary is cut in my monthly income. I asked mr. Deepak this is a punishment for purchase a mobile from snapdeal?.

He repeatedly says only one thing, go service center.

In snapdeal they are sending the defective products to the customers, it will affects customers money, time & hearts.

Take action against snapdeal regarding this issued and solve.

Reagrds,
A. Anandbabu,
[protected]
[protected]@gmail.com