[Resolved]  Snapdeal.com — Delivery of gift card not required after 21 hrs of placing order (in website it is written 2-3 hrs)

Address:	New Delhi, Delhi, 110005
Website:	snapdeal.com

Dear sir,

I placed below order for cleartrip gift card on 30th september at around 9:30 pm

Order id: [protected] with mobile no [protected]
Order id: [protected] with mobile no [protected]
Order id: [protected] with mobile no [protected]
Order id: [protected] with mobile no [protected]

And on your snapdeal.com website it was written that it will be delivered in email in 2-3 hours, please find the highlight in the attached snapshot for proof.

But i didn't received delivery for any of the order by 1st october 8:30 am, so i called up your customer care who assured me that delivery will be done between 1st october 9am-12pm. So i waited for it again despite 2-3 hr deadline was expired. But by 1pm when i didn't got the delivery i cancelled all the order as delivery deadline was over and customer care assured me that all order will be refunded. Then i made flight directly and traveled.

Later i got the delivery of gift card on 1st october around 6pm (I. E almost 21hr after i placed the order) instead of 2-3hrs.

Kindly issue me the refund asap and delete the gift card as i no longer need it as it violated your delivery deadline.

I am emailing you as my first level of escalation as customer care is not able to help me else second level i will raise this issue in consumer court.

Thanks and regards,
Ramesh agarwal