[Resolved]  Snapdeal.com — Difficulty facing in pickup of my return order

Hello,
This is my following details of my concerned

Registered mobile number on snapdeal : [protected]

Suborder i'd -[protected]
Order i'd -[protected]

Product' s name - peshkar digital alarm clock

Customer's name - sayan pratihar

Complaint :

I got a totally different item from the product's description, then i raised return request mentioning the problems,

After approval courier partner ecom express is assigned to pickup but the pickup agent is continuously rejecting my return pick stating product's verification doesn't match although i raised my return request for getting a different item and my complaint was 100% correct.

So far 3 times the pickup agent refused to pick up giving the statement as product's image doesnt match, unable to do quality check.

And also inform me that if they get a statement by mail from the snapdeal as the return pickup is for ' different received product' then only my return would be picked up otherwise not.

I am continuously trying to explain my problem to the snapdeal customer care support but getting no useful response from their end,
Also they are not taking any action on priority to my complaint.

Finally i just want to say that my pickup must be done immediately or provide me the alternative mode to send the return by myself, to get refund.

Please 🙏 do value your customers