[Resolved]  Snapdeal.com — Missing tracking information for washing machine - snapdeal won't provide correct tracking information and won't issue refund

Address:

New Delhi, Delhi

I placed an order on Snapdeal.com in the last week of November. Order number: [protected]. This consisted of two items - a) washing machine, b) microwave oven. I immediately got confirmation email, and on November 30, I received email and SMS messages indicating that both items (washing machine had an expected delivery date of Dec 4, while the microwave had an expected delivery date of Dec 2) had been handed over to Bluedart.com. Problem was - the microwave oven tracking information showed up immediately, and on Dec 2, it even got delivered, but the washing machine tracking information (bluedart tracking number: [protected]) does not resolve even today, a full seven days after the alleged shipment. I get a message on bluedart.com saying that it is an invalid tracking/waybill number. Finally losing patience, I called Snapdeal today after getting auto-generated emails to online filed complaints. After 28 minutes of giving me a run around, the customer service representative told me a) it can take up to 48 hours for tracking information to appear. When I told him that it has been 7 days, he had no answer, b) he refused to cancel the order and issue me a refund, c) he refused to put me in touch with his supervisor (claimed that no one was available). So, a) is a lie, b) is fraud, c) is illegal. A new online complaint on snapdeal's own website has brought forth the same tired a) . I want either the washing machine delivered within 48 hours, or my money refunded immediately. Anything else is theft and fraud, and snapdeal folks should pay damages, and go to jail.