[Resolved]  Snapdeal.com — Need help to get money refund from SNAPDEAL online shoping site

Address:

Pune, Maharashtra

Dear Sir, I bought a product- Phillips food processor from online shopping site SNAPDEAL on 8th Jan 2014 (invoice date) which I got product to me on 13 Jan 2014. 1 jar of Food processor was faulty so as per return policy in 7 days, I made call for return on 17 Jan and they picked up Product on 20th Jan 2014 from my home at Pune Via Dehlivery currier service.Product was supposed to reach them in 5 days but after 10 to 15 days they were telling product is not received to them and were not taking responsibility. After a long and frustrating tracking of Curriers services and snapdeal as my own I found Dehlivery curriers has damaged product so they have issue in between Snapdeal & Dehlivery.After a long following Snapdeal for money refund they send me a email on 14th Feb 2014 that Refund process is started and money will send to my given account in 5 to 7 Days.I after waiting few days on 18th Feb I got same email to wait 5 to 7 Days Again on 27th Feb 2014 I got same email. So I don’t believe issue will resolve and they will keep sending such email. Now I don’t believe snapdeal that they will return my money. I mailed them to return my money ASAP otherwise I will file case on Snapdeal, But still no response. Please help me to get my money back. I have all reciepts copied and emails with me as evidence. [protected][protected] Summary- Seller site - Snapdeal.com Product- Phillips food processor HL1659 Pice - 7466 rupees Product Invoice Date- 8 Jan 2014 Product recieve - 13 Jan 2014 Product faulty complaint registed to snapdeal - 17 Jan 2014 Product Picked by - Delhivery curriers Date of return currier - 20th Jan 2014 Money refund prodess start email - 14 Feb 2014 Again same email for refund start - 18 Feb 2014 Again same email for refund start - 27 Feb 2014 still they dont commit this is final date for money return. Regards AMOL SHELKE Mobile: +91-[protected]