[Resolved]  Snapdeal.com — Non acceptance of substandard product within the return period

Address: Mumbai City, Maharashtra, 400053
Website: Snapdeal

I have purchased several products from snapdeal based on their easy return trust pay policy. However, after receiving the products, there are three products that I have received, which are not as described & I immediately requested for a refund & requested them to pick the products. These are normal household articles, which are returnable. However, snapdeal is not willing to these back. I am feeling cheated & am never purchasing anything from snapdeal ever again. I will also have to lodge a complaint with the Consumer Court as this is a fraud case. Snapdeal is going against their advertised return policy. Also one of the products that I purchased for Rs 899/- from them has not been delivered by them & they are not willing to assist me & are not reverting back to my several mails & calls made to them.
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Nov 19, 2016
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Oct 17, 2016
Snapdeal.com Customer Care's response
Dear Moonshine1234,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal
Verified Support
Dec 02, 2016
Snapdeal.com Customer Care's response
Dear Moonshine1234,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal
 
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