Snapdeal.com Complaints & Reviews

Order no [protected] Rs 37803 was cancelled on 02.10.16 and the estimated refund was shown as 8.10.16. But till today no refund is initiated and no updated message coming. Nor in the website I can found any complaint redressal section which is very annoying. Rs 37803 is a big amount and I ask Snapdeal whether they will pay interest for that. It was only because of the estimated time I have cancelled the order. If the amount credit takes so much time how can I place another order?? Snapdeal should think about that.

Hello, I raised complain 4 times to refund the money but still they have not resolved my issue, very unprofessional and pathetic company. They are cheaters. I have wasted 1 week following up with them for the status update but they always say it will be resolved soon, but still they have not taken any action. Please someome look into this issue. I will never recommend Snapdeal to anyone or buy anything moving forward.

I had ordered a Redmi Note 3 device on 09/10/2016. The device was not shipped even on 13/10/2016. So i went ahead and cancelled the order. I got a confirmation from costumer service that the cancellation request is taken and the refund would be processed within 48 hours. Its already 2 days and the status is still "Ready to be dispatched" When contacted about this to costumer service, they now claim they have no clue about the device status and hence the cancellation cannot be done. My money is already deducted, I have no even received the device and neither Snapdeal has any clue where the device is. How ethical is this Snapdeal? My order ID which was supposed to be cancelled was [protected]

Sir,
Being loyal customer of Snapdeal I had ordered a Micromax mobile phone & Power Bank through Snapdeal vide order no [protected] on 5/10/2016. But mistakenly instead of Mobile phone, Two Logitech Keyboard have been delivered to me on 6/10/2016. First time such a big mistake done by Snapdeal staff.

I had raised the issue with customer care for replacement vide ticket no 31572896 and Snapdeal Engineer has inspected the faulty product and assured me for earliest replacement in 2-3 days on 7/10/2016.
The product was reverse picked up on 9/10/2016 but till date I have not received the mobile which I ordered on 5/10/2016 and paid money in advance.

I am calling customer care on +91-[protected] on daily basis but despite 30 mins waiting time nobody is picking my call. I am experiencing harassment first time from the services of Snapdeal and I would never place any order in future due to this bad experience. The 7 days replacement guarantee policy has also been failed in my case.

Kindly send my replacement product as soon as possible failing which I had to take legal action for this mental agony and unfair trade practice by Snapdeal.

Regards,
Bharat Rajak
[protected]

We ordered a 3 inch foam mattress, one month back. There was no cash on delivery option so we paid the money online. We are still waiting for it to be derived. It was supposed to be delivered on 8 th but no sign of it. The call center number is a farce with no agent to speak to directly. You only have to keep pressing buttons to select different options till you get fed up and hang up the phone.

A. I Ordered HP 15-AY019TU Notebook (W6T33PA) (5th Gen Intel Core i3- 4GB) on 6.10.2016. Delivered today (15.10.2016). Which have sent used Laptop.

b.SnapDeal is really really worst Service ever. People please never buy any thing from Snapdeal.

c.Why are you cheating the people online.

I ordered a pendrive on 4th oct. It has not yet been delivered. The delivery person has not even attempted a delivery. Also I have done advance payment. Please resolve issue quickly.

I purchased a two door wardrobe online from this company on 23/9/16 (order Order ID: [protected] (1 Item). A sum of Rs 6400.00 was prepaid via netbanking and the item was delivered in a damaged condition on 5th October.A request for return of the damaged goods and a refund for the money was posted online .Till date no one has collected the item and the refund of my money is still pending .It seems that this company is notorious for non payment of refunds and delayed or non collection of damaged goods .I have tried all avenues to communicate with them (telephone /E-mail /SMS text message) but access is deliberately made difficult and denied .Kindly ensure that my money is refunded and more people do not suffer from the unethical sale and business practices of this company.Please find the invoice of the purchase below:

INVOICE NUMBER : 24-SEP-2016 INVOICE DATE :
SELLER BUYER SPACEWOOD FURNISHERS PVT. LTD T-47 & 48, MIDC, CITY NAGPUR / STATE MAHARASHTRA PIN 440016 [protected]COMPANY'S VAT TIN : [protected]COMPANY'S CST NO. : ARIF HASAN 5/360 VIRAM KHAND GOMTINAGAR LUCKNOW NEAR JEEVAN PLAZA CITY LUCKNOW / STATE UTTAR PRADESH PIN 226010 MOBILE [protected] [protected]ALTERNATE NO. BLUEDART SURFACEDISPATCHED VIA [protected] DISPATCH DOC. NO. (AWB)
S.NO. ITEM DESCRIPTION QTY RATE CST AMOUNT 1 SPACEWOOD CARNIVAL 2 DOOR WARDROBE ORDER NO.: [protected] SUBORDER NO.: [protected] 1 5688.89 711.11 (12.5 %) 6400.0 TOTAL( INCLUSIVE OF TAXES) Rs. 6400 AMOUNT IN WORDS : INDIAN RUPEES SIX THOUSAND FOUR HUNDRED ONLY
DECLARATION We declare that this invoice shows actual price of the goods described inclusive of taxes and that all particulars are true and correct. CUSTOMER ACKNOWLEDGEMENT I hereby confirm that the above said product/s are being purchased for my internal / personal consumption and not for re-sale. ARIF HASAN THIS IS A COMPUTER GENERATED INVOICE AND DOES NOT REQUIRE SIGNATURE

I have ordered an voltas air conditioner on 3 oct 2016, from snapdeal and it was scheduled to be delivered between 12-15 oct 2016, but i didn't recieved my order till now and today it has crossed the delivery date, i have ordered many stuffs from snapdeal in the past but haven't faced situation like this, whenever i try to tack my order, the status is stucked for past couple of days, Kindly snapdeal please make the delivery as soon as possible because i have waited for my product for too long, the shipment is handled to vulcan express and it seems that they ain't gonna deliver the product in coming days. I have also attached a photo for further clearance of the situation.

Air Waybill No :P[protected] Order No :FCDW620144

I had purchased i phone5 S online vide invoice no SA84C2/16-17/18529 dated 02.06.16 from snap deal. It Is Suspected That Defective/Duplicate/ Old Mobile Set Has Been Delivered To Me. This Hand Set Very Frequently Gets Hanged Or Restarts Or Develops Blue Screen. Sometimes Switches Off Automatically. From Today Mobile Is Not Getting ON. I Have Been Using I Phone Bought From Authentic Stores For More Than 5 Years But Never This Type Of Problem Has Been Faced.

Actually I have purchased led bulb pack of 12 on 27april 2016 and all bulbs is not a fuse it's a blast ...And this problem is harmful to me becus this blast is distroay my wire connection than howz company given to my loss...I am sure this company provides to low class quality product to all customers ... And one more thing this led bulb continue on 1houre than its blast ...very harmful product provide to me Snapdeal...and my contect Num [protected] (8 bulb is internale blast only 5monthand 4bulb is left...but so dangerous

I am very disappointed by snapdeal and xpressbees service this both company is totally fraud company i suggest to all
Dont ever think to buy anything from snapdeal they always give wrong commitment to customer, I placed a order
from Snapdeal in[protected] with order number "[protected]" Xpressbees
did not delivered my high value product timely when i spoke to customer helpline number
four time in delivery last date then first excutive mr. pankaj tell me sir just wait in 3:00 pm product will be dilivered
in your adress, then i wait for 2 hours then i call again to customer helpline and talk to mr. santosh
he also saying that sir just wait for two hour i wait, finally i talk to girl excutive and she's want finished the call and
says sir wait at 8 pm. if delivery boy not deliverd your order then we will taking further action against
this problem, i was saying that ok, but now i was call at 7:30 pm the customer care IVR give instruction this service is only at 7:00
pm. i just want to know that why your helpless excutive give wrong commit #### off xpressbees #### off snapdeal

I have purchased several products from snapdeal based on their easy return trust pay policy. However, after receiving the products, there are three products that I have received, which are not as described & I immediately requested for a refund & requested them to pick the products. These are normal household articles, which are returnable. However, snapdeal is not willing to these back. I am feeling cheated & am never purchasing anything...

I ordered Bebo multi color crepe dress worth Rs 495 on date 13 Oct 2016 at approx. 10:52 pm and paid the amount by Net Banking (Axis Bank). After successful completion of transaction money was deducted from my account at around 10:56 pm but the order was not placed and no order information is available on Snapdeal. So i re-ordered the product on Cash On Delivery thinking the money will be refunded automatically. But it was not refunded so please look into the matter for refund.

Bank Name : Axis Bank
A/C No: [protected]

Hi !

I ordered nike shoe on 10th oct 2016 through your mobile app but when i received the order it was torn black leather shoe which are ages old. I tried to return the order but the invoice number is incorrect hence i had to cancel the order please look into order i.d- [protected] & sub order i.d [protected].

This is pure shame of snapdeal they have false dealer who cheat on their customer i would request you to take serious actions again them as it is because of them your reputation is going down

Thanks & Regards,
Manoj Singh
[protected]/[protected]

I ordered a Puma Shoe worth Rs.999 on 18th September'2016.But due to some reasons I cancelled my order on 30th September'2016.I used debit card to pay the amount.I was assured that my refund would be initiated as quick as possible. The delivery was attempted and as per your advice I returned it.I have not got my refund till now.Also it is showing that the delivery was successful though I returned the product.I want my refund as quick as possible.
Order ID:-[protected]

I have bought one wall clock and for that I have made payment but order got unsuccessful and amount rs.334/- got debited from my account. Got msg that we will refund this amount..as it happens with Paytm n Flipkart and they use to refund into same account..then again second time I have order the same item and it got placed successfully n amount debited from my account.

For first amount they not refunded me despite of several mail n sending bank statement.
Such cheap organization..no business ethics. Poor Snapdeal
Sanjeev
[protected]

Seller name : h& B stores limited . Vulcan Express pvt ltd kolkata
Item ordered : Surf excel detergent powder (pack of 3 of 2 KG each) This was during the sale period .

I order 2 quantity and they delivered only one.

Incident : 8th Oct 16

Sir,

I have placed order vide ID No. [protected] DETAILS Placed on 30 Sep, 2016 of Total Gym Home Gym Set - 25kg but it could not be delivered till date. More than one month has lapsed and various reminders made by me to your customer care and they had given various date of delivery (8/10/16, 14/10/16, 20/10/26, 24/10/16 to 27/10/26) but till this date I never received the above items. Snapdeal is a one of the esteemed service provider but in this case why the delay has been occurred. It is therefore, requested to kindly take immediate necessary action doe delivery of the above items and clarify the reason for the delay.

With regards,

(Govind Prasad)
Mob. [protected]

An LED Wybor F1-W32N06 was purchased, from SNAPDEAL, and the parcel was delivered on 8th October, 2016. On opening of Packing, surprisingly the product was found in broken condition. Complaint was lodged on 10th October, 2016, within stipulated period. Replacement was assured and pick up was scheduled, and then rescheduled. It is hereby being brought to your notice that NO ONE EVER VISITED TO PICK THE PARCEL, BUT INSTEAD SUBMITTED FAKE REPORTS TO THE EFFECT THAT THE ATTEMPT TO PICK WAS UNSUCCESSFUL. IT IS REALLY AN ACT LIKE UNBECOMING A GOOD BUSINESS PORTAL FOR ONLINE SHOPPING. The practice seems to be a malpractice by the pick up agency, which needs a serious check on the part of Snapdeal.
You are hereby informed to take notice of the above facts, concede the same, and direct your pick up agency to do the needful for picking up the article, and also inform the contact number of the person supposed to visit my place, with prior intimation of expected time and date of his visit, in order to insure the proper follow up of the complaint.
In the event to any further fake information or malpractice, I shall be constrained to initiate legal proceedings in the appropriate court of law, and in that particular eventuality, you shall be liable for the entire costs of litigation.