Customer Care
Customer satisfaction rating: 55%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

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Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am related photos (3304)

Complaints with pictures are more trusted and informative    View all Complaints & Reviews

Sort by: — replacement for the product

 sarfraz 5252 on Jul 10, 2018
I have place my order at 18-6-18 and the order delivered at 26-6-18 but the product is damage so I request our products replacement request to snapdeal website at 28-6-18 and order will pick up at 3-7-18 and ur pick up boye sayes ur order will replace within 3-4 days but till time 10-7-18 I don't received my order & update plzzzz replace my product...
Complaint comments  Read comments [1]Complaint category Jewelry & Watches — fake products

 Hiten Rohit on Jul 9, 2018
I ordered tronomy s6 + s530 combo in ear wireless earphones with mic on 23rd june 2018. I received this product on 2nd July 2018. When i open the courier, I found only one product, not the combo as mentioned on snapdeal. I returned the product on 3rd July 2018 but till today (09th July 2018), product has not been picked up from my home. Also, I ordered nike black side flip flop on 23rd June 2018. I received fake product on 6th July 2018. Again I ordered nike chroma thong on 2nd July but I received fake product on 9th July 2018....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — I want my order asap before 13.7.2018 my order id is 22479716715 please its a request because I send this to abroad for my brother

 Shailala on Jul 9, 2018
I want My Order asap before 13.7.2018 My Order Id is [protected] Please its a request because i send this to Abroad for my brother. I need it badly please send this Asap. I will be Highly Obliged to u . Its A emergency Case as I send this to abroad . So i hope U understand All this Nd deliver This watch Before 13.7.2018. As i provide my email id nd my adress . I placed this Order On 7.07.2018. And already Three days . No msg Recieved . When I ordered my watch last tym from Flipcart i got within 4 days from the date of order . Your products are so so cute nd the price is so gud thats why i orederd...
Complaint comments  Read comments [1]Complaint category Products & Services — unprofessional service from ecom express courier of snap deal

 gijopjoseph on Jul 9, 2018
I placed an order for Nike Multicolour Cotton Ankle Length Socks - Set of 18 on COD basis thru snapdeal. When i checked the tracking, the item has been sent thru ecom express courier and will be delivered before 05th July 2018. When i checked again courier was out for delivery on 30th Jun. The courier company didn't have the manners to call and inform about the delivery. Subsequently i sent mail to snapdeal and there was no response from them other than an automated mail. Again I rescheduled the order to deliver on 5th Jul, that time also courier people didn't called or tried to deliver the product....
Complaint comments  Read comments [1]Complaint category Online Shopping — not got the product replaced

 Sapna khan on Jul 8, 2018
I buyed a watch which was light purple Sonata analog and round dial but I received a watch which was dark purple and heart shaped so I replaced the product the buy came and took the wrong watch and gave a recite and said that your returned watch will come in - 4-5 days, It's 15 days and yet not received my dark purple watch so I request you to look over it as soon as possible....
Complaint comments  Read comments Complaint category Jewelry & Watches — return problem

 bean's laughter series on Jul 8, 2018
I had ordered a spy pen it is used by the seller and do not have the push botton. I instantly press the return option. I had press the option on 25 june. Nobody came to return it after 13 days of replacement. When I track it, it shows 1 july then next day it shows 7 july and next day it show again 1 july. Please solve my problem please. Please return this order. I will be very thankful to you....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Snapdeal — sonilex fm radio

 romeo888 on Jul 7, 2018
I bought a sonilex Radio from Snapdeal for Rs 600/- they said if the product does not work they will pick it up and give a refund. They said they will pick up the item and give refund.But now they are refusing. The radio is not working properly and there is no service centre in Goa
I got a shock that SNAPDEAL is a bad has cheated thousands.So why the indian goverment close it down
Complaint comments  Read comments Complaint category Electronics & Appliances — a spam call was came from the name of snapdeal

 yashrajp114t on Jul 7, 2018
I had received a call from Snapdeal, the service boy called me and said i won Tata Indigo or 6 Lak* Cash. then he requested me to first deposit 6700 Rs in his bank A/C and some details.
Then i said him that ''i don't want money but can you please give me my ordered product free of cost'' but he is not accepted my offer.
Caller No. was[protected]**
Please stay away from those type of fake callers...
And i request snapdeal to please don't send customer's private details to anyone.
Complaint comments  Read comments Complaint category Business & Finances — fake call

 sangay Sherpa on Jul 7, 2018
Someone is calling us and r telling that we have won the tata safari from Snapdeal or can take the cash amount and asks our bank details and tells to deposit the tax of 12080 first . Is such offer given by Snapdeal .No then how come they r getting our number and names .is Snapdeal fraud trying to loot us.just have look to this situation[protected] this is the number from which I m getting call.its frustrating .have some strict action or people will move away from Snapdeal...
Complaint comments  Read comments Complaint category Tax Services — confirm me that fake/truecaller from snapdeal

 sandeepgalagala on Jul 6, 2018
this is Madikonda Vinay
from Telangana

Today morning on 9:13 am
i got a message from MD SNPDEL
Congratulation you are the winner of snapdeal online shopping company won the prize (Mahindra XUV500) which cost is 1485000 the charge of you regsitration service charge only. this is valid today[protected]. Know more for details at helpline number [protected]

I used to call him (Sanjay Sharma) about details
He said that send me your bank details and photo for announcing me as winner
and also deposit 10000 rupees for...
Complaint comments  Read comments [3]Complaint category Broadband — return refund

 Basit ahmad on Jul 6, 2018
I ordered moto e4 plus mobile from snapdeal but inside box there is wrong product I request replace/return on 4 July 2018 request registered but my return item is not pick up by snapdeal after 2 days and snapdeal customer care no. [protected] is no option to talk with customer care I send mail to snapdeal but no action snapdeal takes please help me for that I want my return item refund through bank account...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Snapdeal — fraudulent calls

 Kivs on Jul 6, 2018
How are we getting all these stupid calls and SMS??? I guess Snapdeal is only forwarding our details to such fraud people to disturb us on regular basis. It's not only Snapdeal but even with Amazon and Flipkart. It only means that our details are not kept as confidential with these online portals.. so please never give your card details on these sites...ever hope atleast now Snapdeal takes an action...
Complaint comments  Read comments [1]Complaint category Unsolicited Phone Calls — order cancelled without my knowledge

 Preethy Mohan on Jul 6, 2018
I placed an order for Automatic toothpaste dispenser and was told that I will recieve it . The courier company didn't have the manners to call and inform about the delivery. I rescheduled the order for specific time then also noone called or atleast tried to contact me. Very disappointed I was looking forward for the product. My Order was for Everything Importated Automatic toothpaste dispenser with toothbrush holder. Nobody called me to inform they would be coming and didn't even have the courtesy to call.Ridiculous....
Complaint comments  Read comments Complaint category Products & Services — duplicate product

 shruti singh lodhi on Jul 5, 2018
Respected sir,

My order is [protected].
My product is duplicate .this is fake product.and this product fully duplicate.i have recieved same product from amazon site.its orginal.but amount is double from amazon.but product is orginal. i want to return this no option return the product.i contact to customer care service but no please i want to return the product .and initiated the refund in my account.i have to against the complaint to snapdeal.because why do snapdeal ecommerce senting the duplicate product before senting its checked.then sent to customer.please...
Complaint comments  Read comments [1]Complaint category Online Shopping — a call from one number name snapdeal

 Halester Rani on Jul 5, 2018
Sir to day i have received a call from one number at least 10times saying you have wont a prize of 12, 60, 000 tata safari they are saying to sent 2 photo and voter id to them, afterward they were saying by the rule and regulation of gst first you have to sent 9, 400 rupees submit of provided account no given from them. Please help me sir is that true or fake....
Complaint comments  Read comments [1]Complaint category Car Dealers — nike black dri fit sportswear

 renukashah on Jul 5, 2018
Order id : [protected]
We ordered a nike dry fit sports wear and requested a replacement as we had size issue, but the replacement got cancelled due to quality check fail when we didn't even try the outfit. Now it refuses to replace it or refund it..

We want either a replacement of the product or refund money.

Without using the product and providing everything in the package, the invoice, the tag on the product, still they say quality check fail.....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Snapdeal — snapdeal refusing my refund, even returned the product in time

 Ranjeet163 on Jul 4, 2018
I ordered one mobile phone of micromax canvas 6 from snapdeal of which colour not mentioned in product details. So as the colour was not as per my expectation. I requested to snapdeal for return & refund. But the snapdeal person always refused my request on behalf of their policy (Totally in favor of company only).

Order id: [protected], i have returned the product to company but company is refusing my refund request...
Complaint comments  Read comments [1]Complaint category Online Shopping — return of saree is not done

 Ritu Sehrawat on Jul 4, 2018
I bought a saree from the snapdeal but as it does not match with the description. I requested them to return it. But when the courier boy will come he denied to recollect because of the same issue. Again i mailed them many times and they send me message with the name and number of a courier boy who will recollect my ordee but i called him he said from the company he won't get any such mail to recollect my order and by the same time from the company i got mail that my address is incomplete that guy can't able to pick up but the address is same where it is delivered before. To enquire about this whether...
Complaint comments  Read comments Complaint category Online Shopping — order not received and status online is delivered

 PAshar on Jul 4, 2018
Have ordered 3 frocks and received only 2 in packet. Order no.[protected]. Sub order no.[protected] not received. Order place on 28 june 18. Received on 3 july 18. Seller name kartik sourcing pvt ltd. Helpline no. Not reachable. Have tried calling on all given no. Which r either majorly not reachable or not answered. If u cannot have a help desk as least do not provide vired no....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — regarding lucky draw

 SuzSwar on Jul 3, 2018
I have received a message on my mobile this morning.
Dear Customer. You are winner of SNAPDEAL Online company. You win 1st prize TATA SAFARI and amount rate is Rs-12, 40, 000. Registration service charge 6, 600 on[protected] deposit. Contact no:-[protected] Snapdeal Helpline no:-[protected]
Received a call from [protected] asking to make payment.

Please advise authenticity....
Complaint comments  Read comments [2]Complaint category Online Shopping

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