Snapdeal.com Customer Care
Snapdeal
Customer satisfaction rating: 58%
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11265
COMPLAINTS

Snapdeal.com Customer Care

Snapdeal

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Address
238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 11 4637 1100  [Customer Care]
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+91 92 1269 2126  [Customer Care]
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Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

Mumbai
203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Chennai
Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Bangalore
Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
58%
Complaints
11265
Pending
4126
Resolved
5500
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Snapdeal.com related photos (3426)

Snapdeal.com Complaints & Reviews

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Snapdeal.com — i didn't get my money back. help!

 hemant_001 on Oct 17, 2018
I ordered a watch i. E men's fashion g662 analog digital sports watch of cost rs.2995 order id [protected]. Customer's name is mallikarjun. I ordered on 24 sept 2018 due to some reasons i replaced it. It is showing as delivery attempt failed from many days but received yet. Due to delay i cancelled it on 10 oct. I didn't received my order not money. So please help!!!...
Complaint comments  Read comments Complaint category Products & Services

Snapdeal.com — refund request declined despite of returning the product same day delivered and unused

 Sakshi budhauliya on Oct 17, 2018
My order id: [protected]
Product: micromax unite 2 a106 mah battery. I purchased the battery with 3 months warranty and received a fake product with no warranty card, i returned the product next day of delivery without using it and asked for refund but my request was rejected and my product was sent back. I need my money back. Snapdeal do not respond back to customers and wasted my so many days, after so many days of returning the product they declined my request saying the product do not match their quality check and i did not even used the product, i returned the product untouched and they...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal — online order

 ravindra kumar nagar on Oct 17, 2018
I ordered one baby carrier bag
Order id [protected]
But this is not original which was i order so return this order but the courier is not pick up my order last three day the courier partner give daily new excuse for pickup so please solve my order problem as soon as and refund my money i have not wait extra because i already wait 4 days for return this product...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — fraud case

 Fiefdom Jewellery on Oct 17, 2018
I got a call from Snapdeal saying that I have won a bumper prize of car and asked me to pay 8, 500 as charges for documentation I paid them the amount and then in the evening they again called me saying I have to get it insured and they offered me many plans out of which I told them to insure it from reliance for 25, 600 but without asking my permission and got it insured for 29, 999 and demanded the balance amount. And told me that other charges will be paid by the company itself but today morning when I called transport company asking about when will it get delivered they told I have to pay national...
Complaint comments  Read comments Complaint category Internet Services

Snapdeal.com — complaining about an order of panasonic led tv. [Resolved]

 Apoorva Singh 296 on Oct 17, 2018
I ordered PANASONIC TH-22D400DX led TV from SNAPDEAL on 11/10/2018 and paid an amount of 9749 through SBI debit card.My order was cancelled by snapdeal itself without giving any logical reason.The said that refund was initiated on 15/10/2018.The dont have even customer executives to talk properly on the number they have provided on their site as help centre. Also, they have delayed and inappropriate response to my mails.I am worried about my refund....
Complaint comments  Read comments Complaint category TVs

Snapdeal.com — complaining about an order of panasonic led tv. [Resolved]

 Apoorva Singh 296 on Oct 17, 2018
I oerdered PANASONIC TH-22D400DX led TV from SNAPDEAL on 11/10/2018 and paid an amount of through SBI debit card.My order was cancelled by snapdeal itself without giving any logical reason.The said that refund was initiated on 15/10/2018.The dont have even customer executives to talk properly on the number they have provided on their site as help centre. Also, they have delayed and inappropriate response to my mails.I am worried about my refund....
Complaint comments  Read comments Complaint category TVs

Snapdeal.com — money not refund

 Nitin Dodke on Oct 17, 2018
1 महिने से जादा हो गया मुझे मेरा refund amount अभि तक वापस नही मिला है, order no. [protected], बँक वालो से बात की तो वो snapdeal से बात करणे के लिये बोल राहे है, कुछ समझ नाही आरा क्या करू, snapdeal वाले बोल रहे है बँक वालो से बात करो, मैने snapdeal से शॉपिंग करके बहोत बडी गलती की है,...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — smartphone lenovo vibe p1 turbo 32gb black silver [Resolved]

 khushbu10 on Oct 17, 2018
Sir, i was purchased a smartphone lenovo vibe p1 turbo 32gb back silver on 15 sep 2018 but it was found faulty when installed. I asked snapdeal about the device and they advised to me to return the same hence i returned the device through a national courier blue dart tezpur assam on 25 sep 2018. As per courier receipt way bill no ([protected]) the item was successfully delivered to snapdeal on 27 sep 2019. But the snapdeal team stating that they not received my item till date and not taken any action for replacement /refund against the device....
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal.com — refund is not credited in my account. [Resolved]

 Rishu0049 on Oct 17, 2018
I ordered a tablet from snapdeal and i got the defective piece so i request for replacement but seller tell me that he will refund my money and few days items quality check order section shows that your refund is initiated but i didn't get refund today's 10 business passes but still money is not credited to my account. I have my bank statement as my proof. I tell about this problem to snapdeal customer executive and they refusing to accept that the money is not received even after i show him my bank statement. I also visited my bank account branch (Sbi) and they told me that no such transaction...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — regarding purchase order no 23699746641

 Dhiraj_Vivek on Oct 17, 2018
Dear sir,
I have booked fastract man watch having order no [protected] by 23rd sep18 but till now it is not delivered.in this case i want to cancel this order but cancel process is not accepting and showing massage your order not be cancle due to your order in transit and snapdeal is extended delived time from 8th oct to 15th oct. Today is 16th....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — lenovo laptop ideapad 81de012tin ip330 [Resolved]

 sriram_d88 on Oct 17, 2018
Ordered the Laptop on 27th Sep (paid fully) and assured delivery by 4th Oct 2018 via VulcanOLP couriers and officially informed me that it will be delivered on 11th Oct but never happened. Again slated for delivery on 12th and never delivered but tracking system stated as 'Undelivered'. Further rescheduled for delivery on 15th Oct but never delivered and again rescheduled for 16th Oct and never turned up and no message from SnapDeal or Vulcan as to delivery status.

Wrote several emails but there is no response till date except one by Ms Kavya who said she will be check it up. I am...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Snapdeal.com — I have got a call from snapdeal asking me that I have won the mahindra xuv 5oo.

 Shréŷãñsh S Shàhú on Oct 17, 2018
I have got a call from the numbers [protected] and he is asking me to provide my details fir withdrawing the cash or fir getting the car. Please do something about this fraud ###. It can be very dangerious and can be a big issue if not solved. He is continusly call8ng ne every another sec. Please do check it and get it done cleared....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — complaint about the sale of nike shoes on e commerce site snapdeal.

 Nebua on Oct 17, 2018
Just want to know wheather the nike shoes provided by snapdeal are genuine by nike. If they are fake how can snspdeal sell them in the name of brand in such low cost. If they are fake even the low cost is too high to buy fake shoes. Kindly take proper action as soon as possible as the sale is live and innocence consumers are buying it in the name of brand....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — my order was cancelled but my account was debited automatically b

 Swati Choure on Oct 16, 2018
I have odered mac foundation + compact 65 gm worth rs.428/- through my debit card at 13 oct 2018. But due to some technical problem my order was not placed but my account was debited with rs.428 in favour ofjasper infotech pvt. Ltd. Mumbai. I have complain snapdeal customer center through mail with attached my bank statement and they commited me to revered that amount within 72 hours but it takes 5 days and more then 72 hours but there is no reply from them... I want my money back....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — return my order

 Ankit Swarnkar on Oct 16, 2018
I buy a Zebronics spreker 4.1 and it was written their that their is 7 days easy return but when I return the order then it was showing that your request is cancelled..
And when I call customer care their also not respond.So i want to return my order.my order no is [protected]..
Please return it.....
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal.com — order qty. 2 but received qty. 01 in box

 Balkrishansharma on Oct 16, 2018
Dear sir,
I was ordered syska blootooth whose order no. Is [protected]
Sub order no. [protected]
Sub ordered no. [protected]
But i received only one blootooth in box.
It's cheating by company to customer issue. Registered my complaint and send confirmation mail to my registered mail id and mobile no.[protected]
Resolve this issue asap...
Thanks & regards
Bal krishan sharma...
Complaint comments  Read comments Complaint category Movement & Delivery

Snapdeal.com — return pick up is not attempted

 hibasuraj@gmail.com on Oct 16, 2018
Order id: [protected] (1 item) details
Placed on 05 oct, 2018
Email: hibasuraj@gmail.com

I have created return but courier guy is not at all attempting to pick-up the article but just updating as return pick-up was unsuccessful which is frustrated.

Return has been created 4 days back but still they are not picking up.

Kindly help me to arrange pick-up and refund my money.

Thanks
Basana...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — regarding refund my credit card amount

 Bidyutbikash Handique on Oct 16, 2018
I have orderd one BlackBerry handset on 3rd October through my credit card. But 1st transaction has failed nd 2nd transaction was successful..After that on 5 th October also deducted same amount from my credit card account. My last day delivery 16 th October..but i have not received my product till now and till now i will not receive my double transaction amount..
I have complained through mail to SNAPDEAL 8+ times.but they reply that i have to wait 48 to 72 hours this type of nonsense reply.

I have proof also in bank statements pdf file.

So i m confusing..what...
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal — delivered fake fastrack 3099sm02 watch

 Karan7214 on Oct 16, 2018
Today i have recieved a FAKE fastrack 3099sm02 watch from snapdeal,
Plz dont cheat ur customers Snapdeal,
I dont want refund,
I have also showed it to the fastrack service center authority, No doubt they to confirmed it that its FAKE
This is not tolerable snpdeal,
Stop this, U have great trust in market and these things are spoiling it
i want Original product to be delivered as soon as possible
Regards
Karan dhongadi
[protected]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — product not delivered

 kamallakhian on Oct 17, 2018
I have ordered Guru Lipstick Dark Purple 7.5 ml and Guru Lipstick Shade #03 order id no is [protected] placed on 06 Aug, 2018 but till date i didnot
recieved any item, but the order status showing is delivered.. i tried customer care number but my call is not contacting with customer care.. You are, therefore, requested to take necessary action at your end and inform me by return e-mail please....
Complaint comments  Read comments Complaint category Hair and Beauty Salons

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