Customer Care
Customer satisfaction rating: 54%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am Complaints & Reviews

Sort by: — return not accepted

 Pravin14460 on Apr 16, 2018
I was ordered open box moto z play for 14048. Rs on 8th april 2018. But i received 1000. Rs celkon mobile. Now i claim return but they are accept my request. They said 'we understand that you are not happy with your recent purchase with us and that and wish to return it. However, while processing your request, we reviewed your account and found some transactions that do not pass our internal checks'. So please accept my request. If they didn't accept i lose 14000 rs. Please help me....
Complaint comments  Read comments [2]Complaint category Online Shopping — about delivered product order id is 26423296117

 Mudasir Yousuf on Apr 15, 2018
Dear sir...
I did not recieved my product yet order id is
[protected] but your company notified me that your product has been successfully delivered to you on 09th of april 2018 but still i don't have whereabouts my product besides it i have confirmed from all sources but they totally denied..
Please help me to acertain or locate my product..
I already made online payment but now i am feeling insecure, very disappointed and have doubt about your credibility also.....
Complaint comments  Read comments Complaint category Public Transportation — am I a lucky winner is it true or fake

 shayan haider on Apr 13, 2018
Sir, today i got amsg from snap deal about i got first prize in lucky draw... Prize is tata safari around 1260000 rupees.. To get this car they requested 8500 rupees service charge they also offer 1260000 rupees given im my account if i give them bank a/c no. Is it true or a fake call?? Please answer. If it is fake how they got my number and how they know about me recent purchase that i have done with snapdeal...??
Here is the msg given by them

Congratulation you are the winner of (Snapdeal) online shopping company won the prize (Tata safari) which cost is rs :12, 60000. The...
Complaint comments  Read comments Complaint category Online Shopping — duplicate product woodland leather belt

 SUB ACADEMY on Apr 13, 2018
Please help me
woodland belt is not delivered
duplicate product send by cornier company
i have not recieved th product
sir this product is not matched by the image
provide the help
otherwise i have only last way consumer foram
sir if u have any other option please provide...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — refund was not done

 Varsha Varsha on Apr 13, 2018
I ordered whith womens wear kurthi on snapdeal
Due to the size quaries and low quality i had no other option to return it back and i placed return option and selected refund and had returned white kurthi women’s wear after that they showed it was on the process of refunding and they did not refund the money, and they sent a message showing my info which i had provided was wrong and later they are not ready to call me and collect the proper details of my account if i call to customer care there is no proper reply they are just neglecting...
Complaint comments  Read comments Complaint category Products & Services — fake product

 kannu27 on Apr 12, 2018
I have purchased two perfume from snap deal as it is showing very good prices but both are fake .I trusted snap deal as it is a brand but i was not aware that snap deal can sell fake products as well i want you to return my money and take your perfumes back ....
Complaint comments  Read comments Complaint category Cosmetics — replacement

 Bonny singh on Apr 12, 2018
Dear sir,

I have placed my order no.[protected] dated 5/4/2018. Which was received on 11/04/ the name of sarbjit singh.

But i cannot get proper size of my order. Please replace my order. Or if not please refund my payment of my bank account. S/a [protected] of axis bank batala. Ifsc utib0001008.
With regards.

Sarbjit singh...
Complaint comments  Read comments [2]Complaint category Banks — fraud call regarding

 7622940429 on Apr 12, 2018
Me have call today 8:44 am to snapdeal he says congrates you have win tata safari then says 2 options you take cash ya you have tata safari.. Then given he my number for the msg.. And then after call says you give your account number and then payment of ruppess 8500 in my account no... Mr. Pawan kumar sharma a/c n0... [protected] this man are fraud... So be alert... Carefully

Bharat patel...
Complaint comments  Read comments Complaint category Banks — snapdeal t. v show won prize not given

 Prasad Sarade on Apr 12, 2018
Some person is contact me and he said i won t. V show the prize tata safari is 12 lakh 50 thousand 148 hundred. Then he said me give me money 62 thousand and then he said i give a online payement iny account. But all message is comming md-snapdeal. I found a name that person is ranjit kumar rai and dilip kumar rai please find a person. Stil i hope you help me. You cant help me then i says that the company is fraud......
Complaint comments  Read comments [1]Complaint category Banks — fake call

 Bittu Samar on Apr 12, 2018
Sir mere pass phone aaya tha hone aane se pehle message aaya thasnapdeal you are company tv show (Snapdeal shopping) you have 2 st prz (Tata indica car) and amount price
Rs6, 25000, registration service charges deposit on 8600/-only details for call me customers care tollfree-[protected] mo [protected]
Mo, [protected]
Mera personal details out kaise huaa bahar...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles — sharing of consumer details with fake lucky draw people on Apr 12, 2018
Today morning by 7:19am i got a message saying:
Dear customer. You are winner of snapdeal company tv show. You win 1st prize tata safari and amount rate is rs-12, 40, 000. Registration charge
7.500 on[protected] deposit. Contect no:-[protected]

Snapdeal customer care no:-[protected] and had baranchtoll free no:-[protected]
Please that is a big crime on behalf of md-snapdl that you all are sharing contact information with such fraudsters or someone is doung fraud on behalf of your portal. I want quick legal action to be taken....
Complaint comments  Read comments [1]Complaint category Online Shopping — product is cancelled by me but not taken back by snapdeal

 Pradip larmar on Apr 12, 2018
I have given order 2 ac stabilizer by mistake of me but I want to return 1 I have cancelled on the spot but snap deal has sent both material so I want my money back snap deal is saying we can not do Anything but I have order I'd [protected]. And cancel request on 27th March 2018 ticket I'd 46620231. So please help me sir...
Complaint comments  Read comments Complaint category Banks — regarding refund of my order for cushion covers

 Lavish Mareja on Apr 12, 2018
Sir i have delivered my order on 5 aprail which i order. Bt in order pacakage there was diferent color of my item which i ordered then i click on refund option. Then their is one option came written like your return req is under processed will call or email in 48 hourd bt 8 days gone i have not recieve any refund. No delivery boy came to recive return order....
Complaint comments  Read comments Complaint category Home & Garden — timex watch

 Avinandansingh on Apr 11, 2018
I have received damaged watch, and after lodging return request my item was not returned as no courier boy came to recieve the watch my order ID is [protected] after writting 3 to 4 mails to the company i have not got any response from snapdeal regarding my return only i have got a mail that your return request is closed....
Complaint comments  Read comments Complaint category Electronics & Appliances — tissot t race men wrist watch

 AjitaSingh on Apr 11, 2018
This was very unproffessional of your team. I was waiting for my product
And u have sent me message on 9april regarding shipment of that watch, i
Have already paid 25999 for that. I dont know i want that product, this was
Very rude as i was waiting for the product n you r sending this surprise
Message of cancellation. I want this ptoduct before 21april 2018 as per your
Previous delivery date....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — karbonn aura 1

 Pfem on Apr 10, 2018
I have brought a karbonn aura 1 on 8 4 2018 but then i open and see i can't able to open it because the mobile is defected and not in good condition and i am requested for return but they said only services but i don't want to service my mobile i want a money back so please give my money back i will buy mobile in sane amount so plz return my money...
Complaint comments  Read comments Complaint category Mobile Handsets — scam

 Anand mashi kerketta on Apr 10, 2018
Soneone called from this no [protected] today and text me that "dear sir madam congratulations for snapdeal company you are second lucky winner tata indigo car contact for. [protected] and asked me to give details about ac/no aadhar no date of birth and fathers name, so i gave him those details. Now he asking for 8500 for some paperwork,,, please help me...
Complaint comments  Read comments [1]Complaint category Other — received a message regarding lucky draw and earning a cash 1260000/

 Vandana bharti on Apr 9, 2018
Received message and phone from number [protected] regarding selected name for monsoon lucky draw as one of my product order has won the lucky draw and lucky draw contains winning either a tata safari or cash price of 1260000/. The charge for registration is 6500/ which they asked us to pay. Plss tell me the above stated lucky draw is fake or not
Thank you...
Complaint comments  Read comments [1]Complaint category Unsolicited Phone Calls — received fake product [Resolved]

 nithin lal on Apr 9, 2018
I purchased a sennheiser headset from snapdeal. After few months its stopped working. So i send it to senheiser to claim the warrenty. But instead of replacement i got a detailed report saying that the product is fake. Then i started trying contact snapdeal. Send a lot of mails and raised some claims. Initially i got a mail stating that i am eligible for a replacement or refund, and the item will be picked soon. But no one came, i waited days. Then again i send an email asking about the status, i received the same replay to wait till some one call me for a pickup. I do this in a regular basis and...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances — sony mdr-ex15ap in-ear headphones with mic (blue) sound problem

 debjoti panja on Apr 9, 2018
I purchase a sony head phone with rs 699 by snapdeal. After one month use i facing the huge problem in earphone. Right side's ear phone i can't hear any sound with in one month. Now i have 1 yr warranty for this sony headphone. Please i want to solve my problem by change my ear phone, and i want get it new... This is very bad experience for me with with this product... Please help me...[protected]... Mail id:
Complaint comments  Read comments [3]Complaint category Online Shopping

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