[Resolved]  Snapdeal.com — non receipt of refund on cancelled order

My order id is [protected], i had cancelled my order still money was debited from my account. The procuct was a pair of womens sandals. I have constantly been trying to get in touch with their customer support team but they refuse to help saying an update on the matter has been provided but no response has been recieved. I have been trying to tell them my original mode of payment has expired and money should be returned to a different account but no response is received. I feel cheated.
Was this information helpful?
No (0)
Yes (0)
Sep 3, 2019
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Aug 03, 2019
Snapdeal.com Customer Care's response
Dear Customer,
Hope you are doing well.
We wish to inform you that the refund against your order has been completed from our end. Hence, we are closing your request. We're sorry for the inconvenience caused.
Regards,
Team Snapdeal
Complaint comments 

Comments

SNAPDEAL online shopping lucky draw winner my name slected, two options 1st TATA SAFARl CAR 2nd Cash Payment 12, 60, 148.00/ Helpline
+91-[protected] "Its true or fake"
Snapdeal.com Customer Care's response, Aug 3, 2019
Verified Support
Hi Customer! Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards. Thanks, Team Snapdeal

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information