[Resolved]  Snapdeal.com — Non replacement/refund for damaged laptop

Address:

Udupi, Karnataka

Hello, I ordered hp pavilion nx007ax laptop from snapdeal.com worth Rs. 42272/- on 31/1/2014 vide order number [protected] using Cash on Delivery. Laptop was delivered damaged by ecom express and a reverse pickup was initiated on 4th Feb 2014. Laptop was delivered to snapdeal's Okhla warehouse on 7th Feb 2014 (ECOM AWB#[protected]. It's 13th today and still I have not received any communication regarding replacement or refund for the product. On writing repeated emails and calling their paid customer care service number I am only getting fake promises and till day nothing has happen. I am without laptop from last 13 days and lost more than Rs. 50000/- in addition; as I work from my home. How can I sue them for their 'Unethical and casual' behaviour? A note for readers, discourage yourself buying from Snapdeal (Don't go after lucrative deals they offer; first they will take so much time to ship your order, then product will be delivered to you damage and even after writing emails and phone you will never get a satisfactory reply!) Really pissed off!