Snapdeal.com — Not replacing the product received in damaged state.

Address:

Bangalore, Karnataka

I ordered one Whirlpool new IC 275 Premium 4s 262 ltr refrigerator online on 20th Feb, 2014 on snapdeal.com. I received the product on 28th Feb, 2014. On opening the packing, I found that product was having three damages.. 1) Dent on the front upper door. 2) big dent and body color damage on right side of body of fridge & 3) scratches on the left side of body of fridge. I immediately called up snapdeal customer care on +91 [protected] and was asked to send the product pics showing damages on [protected]@snapdeal.com. I immediately did the needful. Then Snapdeal offered me a compensation of 500 SD cash. On enquiry I was told that this compensation was optional and only if I accept it otherwise they will replace the product / refund the amount as per my wish. I declined the compensation and asked them to replace the product. Then there was no response from Snapdeal either on mail or on telephone. On calling back them they asked for outer packing pics and assured me that damaged product will be picked up for replacement. Then again there was no response even after sending the outer packing pics as required by them. On calling back, I was told that I have again been offered a SD cash compensation of INR 600 which was again acceptable to me. Then again snapdeal executive assured me of reverse packing and replacement of product. Since then I am calling them every day, they always tell me wait for 24 hours. After every 24 hours I am calling and getting the same assurance. But nothing is happening as far as replacement of the product is concerned.