[Resolved]  Snapdeal.com — Order cancellation after confirmation due to pricing

Address:

Bangalore, Karnataka

I am writing this with utmost pain as an Indian on the treatment from an Indian company. I am proud Indian to see the companies like snapdeal (others flipkart) making a mark in Indian ECommerce market, but i feel it is still farfetched reality to be an Amazon of the world. I had horrifying experience and want to share with you. I ordered for "Yonex Arcsaber 002 Badminton Racket" with order number [protected] and i was given umpteen numbers of excuses and finally it was cancelled after confirmation, citing that they are not having this Item. I must admit, that when i ordered this, snapdeal was the cheapest available option and Amazon had it in INR 100 more. (Probably that’s why I ordered). Hence, I was asked to create another order and promised, that it will be delivered at the old price. I did that with order number [protected]. The delivery came but person refused to take the old price (citing i am from logistics Company and i don't know this). Eventually i was told to to not accept the order. I did just that. But here are few glaring issues here * Why there are multiple invalid reasons given to not fulfill the legitimate order. Last one was that this item itself is not there with us and we can't ship it at any cost. This was proved wrong by snapdeal by sending the shipment in the next order. I would have been happy to hear that we had wrong price on site and hence can’t fulfill the order. * Why can't snapdeal get the prices corrected to avoid getting in such situations? Even, if it is incorrect prices (due to your team, you should fulfill the order (once accepted) to make the brand image).