[Resolved]  Snapdeal.com — Ordered Samsung Galaxy J3 but received wrong product

Address:	New Delhi, Delhi, 110020
Website:	www.snapdeal.com

I ordered Samsung Galaxy J3 on 24 Aug 2016 from SNAPDEAL and the product was delivered in the prescribed time on 30th Aug(Order ID-[protected], Sub order ID-[protected]). But when I opened the packet, I was completely shocked that the product what they delivered is a old used one button wala chineese 'FORME' make mobile in open box (not sealed one), with swallow battery of some other phone. I immediately called snapdeal customer care in the number[protected], but can't able to talk to any customer support officer, as I called in night time. But in the mean while I canceled the order from my mobile through snapdeal app. On next day morning around 7:30 morning I again called customer care to know why this happen.I was able to talk to one of customer care executive this time, and they very well entertain me this time and take my complaint for replacement of product for wrong product delivered (with Reference number:[protected]. But I request them to please refund my money as this is simple case of Fraud. But she state that the seller is our trusted seller and refund is not possible by that seller only they can do is replacement so I agree for replacement. And they asked me to send the product to there ware house for quality check as my area is not covered in there pickup facility area.
On 1st of Sep. 2016 I send the product to the address they asked to send the product by DTDC courier with tracking ID V32292524. In the mean while several time I take followup for product replacement through mail and also send mail regarding complaint of fraud done with me to [protected]@snapdeal.com, [protected]@snapdeal.com & kunal.[protected]@snapdeal.com with the photograph of mobile which I got. I got reply from [protected]@snapdeal.com that they are working in my complaint. After that many time I called to customer care and asked the status, they said that investigation is going on and after 48 hrs. they will initiate the replacement process. Then I wait for the 2 days and again asked what is status now, they said that they will initiate the replacement process once they got the product in ware house. Ok then I wait more. They also said that the product will go for quality check when they received. But I don't understand if the wrong product was delivered then what quality check will they do, and why it is needed.Ok then I agree for that also. On 7th the product delivered to there ware house situated in INDORE MP, and quality check done, and I got a call from [protected], person saying that the product was delivered and quality check done and on quality check product rejected, I asked why this happen, he says this is because what I state in complaint and what they received is not matching, so I asked clearly will you replace the product or not, he said, right now I cannot commit any thing you have to wait for another 48 hrs. for the detail report of our quality check then only we will decide that the replacement or refund or nothing will happen or not.
Sir I am worried that I will loose my money.
Will they replacement on not.
Will they refund or not.
Sir requesting you to please look into matter and lodge a strong complaint against Snapdeal.
If you require the pick of mobile which was delivered I can provide.