[Resolved] Snapdeal.com — Product not delivered yet and non responsive customer care. | |||
Purchased on 16 oct 2014. The tracking information given was of no use as the Ewings courier service didn't have a website and the numbers provided by snapdeal were wrong ( please check attached image ). On contacting customer care they assured that the product will be delivered by 22nd Oct but nothing happened on that day. On contacting the customer care they said the delivery date has been changed to 28th Oct. On the 28th Oct i was home all day but no one called or attempted delivery. On calling up customer care they said the courier people tried contacting me but was not able to connect. Again requested for courier contact number to coordinate the delivery and they shared another set of number. Customer Service Number:[protected]. Assistance Number: +91 [protected]. Both not working! Again they changed the estimated delivery date to 3rd November. From 28th till 1st i have been calling them up everyday to get a contact number for the courier service so that i can make sure of the product delivery. Till date i have got 4 dud contact numbers. It seems the courier service is non existent. The customer care service is of no use and i am sick and tired of waiting for half a month for a simple shoe delivery! Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Arvind,
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team
Finally got the product delivered today! After half a month and countless emails and calls. For the benefit of all the other consumers, i am including the phone number of the Ewings courier service that i could get from the delivery boy. Please try calling [protected].
Ewings courier company has zero customer satisfaction value. I did online shoping with Snapdeal purchased two product on 12th Nov 2014. one i received on 20th Nov 2014 itself an other one still not reached and no update so for when i check the status still with Ewings courier, what they doing ??? today is 26th Nov 2014. when we check on Ewings website none of the info is correct phone number are not valid and no proper website to check the status.These kind of new companies should be check well before providing any order to them.
Concerned department please look into this.
My tracking no is -[protected]
Concerned department please look into this.
My tracking no is -[protected]
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1) Register a suo motu case again Snapdeal considering the large number of complaints by customers.
2) Arrest Snapdeal CEO Kunal Bahl and freeze his bank accounts. Also freeze Snapdeal bank accounts.
3) Ban Snapdeal from accepting new orders until over due orders are delivered.
4) Cancel trade license of Snapdeal for cheating the public.
Suresha B.
Bangalore