Snapdeal.com — Received a faulty product and not getting product back and no response

Address:	Haridwar, Uttarakhand, 247667
Website:	snapdeal.com

Hi,

my order id is [protected]. I ordered HP 15- AF143AU Notebook on 29 feb which was delivered to me on 10 March. When i started the notebook, the 2 USB ports were not working. Due to this i filed a return request of this notebook on 12/3. The request# is 20703645. From then i am getting same reply on calls that the product will be picked up but still it is not picked up. The executives just keep postponing the date

Now they are not picking up the faulty notebook and also not talking about refund. I am really disappointed.

I am a regular customer of online retail chain and have purchased many products like 5 mobile phones, philips ready shaver, amazon kindle, many dresses, soft toys & workout products. This is my first and the last product from snapdeal. I just need my money. Refund it as soon as possible.

I have no choice left other that going to public forum to file a complaint of false commitment & faulty product at consumer forum.

Regards,
N P Mittal