[Resolved]  Snapdeal.com — Received Defect Product Want Refund ASAP (Complain#3820946)

To whomsoever it concerns at Snapdeal, I have ordered "HUL Pureit Marvella RO Water Purifier" order [protected] on 31st Oct 2013 from Snapdeal.com. Conforming to deliver On or Before Nov 05, 2013 and got the delivery but the DAMAGED one on 5th Nov 2013. When I opened on 6th Nov 2013 and found the product was already broken inside, then I logged a complain 3820946. Pic also attached. This is the message got from Snapdeal: "Your request number for Order ID - [protected] and Item HUL Pureit Marvella RO Water Purifier is 3820946. We will get back to you in 48 hours on your request." Then as snapdeal suggest the product is being reverse packed and send back to snapdeal.com on 9th Nov 2013 with Pickup Receipt # [protected] with courier delhivery. Which is being delivered to Snapdeal.com on 14th Nov 2013 as per receipt [protected] and status from http://www.delhivery.com/. But when I called Snapdel customer service they are telling that the product is not yet received. I called many times to Snapdeal but getting the response every time that we will update in next 48 Hrs and promising action. And Snapdeal.com is telling that they did not received the product yet but http://www.delhivery.com tells that they already delivered the product to snapdeal on 14th Nov 2013. What's the hell is this going on? Is it really taking time after receiving product from 14th Nov but not updating me till 20th Nov . There are absolutely no systems in place to even give a customer a basic status information. Can you let me know, what is the this happening? Regards, an extremely irritated and tired customer. Niharika Cell: [protected]

Dear Niharika,

Sorry for the inconvenience. This is to inform you that your concern listed 20 Nov 2013 has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

Snapdeal Online Team,
I have also sent the details through E-mail to "[protected]@snapdeal.com"
Can you please let me know why snapdeal is not conforming the reverse receive of damage product, though it's deliver by courier to snapdeal on 14th Nov and now it's 23rd Nov 2013.