[Resolved] Snapdeal.com — Refund not given

ashisghosh

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal

Even after multiple follow up with customer care multiple times I am yet to receive the refund against order no. [protected], other details below while the item has been duly returned as per their instruction. Item : Samsung Galaxy Core GT-I8262 Blue Order Date: 15 April 2014 Cancellation Date: 16 April 2014 Return date: 18 April 2014 Complaints no. raised with customer support : 6183461 Mode of payment : Netbanking, Axis Bank Transaction reference : INB/[protected]/PAYU.IN/ Transaction Date : 15 April 2014 Follow up done : raised over snapdeal website 3 times, emails sent twice Snapdeal Refund Policy as per website : 5-7 days

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Complaint marked as Resolved

Received refund within 48 hours from raising the issue over this forum. Also received a phone call from the customer support team confirming the refund.

Snapdeal.com customer support has been notified about the posted complaint.

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Comments

snapdeal_help

from Delhi, Delhi

Dear Ashis Ghosh,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

Soumyadeep Guha thakurta

from Kolkata, West Bengal

I ordered a pair of sandal of size 8 but I recived size 6 so I gave a request for refund and then I received a message that the order would be picked up within 3 days and after a few days a man from the JV EXPRESS picked up the order from my house and gave me a recipt and told me to cheak my email on that day for the refund issue but after 2 days also i did not rreceived any email .