[Resolved] Snapdeal.com — Refunds | |||||
This in regards to the two refunds for the purchases I made at Snapdeal. Brief about the issue, I placed 4 orders at snapdeal, out of which 2 products were damaged and 1 in replacement. Order 1 - Hawkins cooker - damaged - refund initiated on 7th January Order 2 - LG refrigerator - canceled order - refund initiated on 11th January Order 3 - IFB Washing Machine - damaged - replacement still in process, almost more than a week and still has not received it. Now all these orders were placed at 2nd January and returned at earliest. I was initially promised the refund would get credited to your account within 3-4 working days, which you surely can understand I didn't. I called again and now supervisor Anil Kumar tells me a absolutely different story, he asks me to wait till 17th Jan for cooker and 19th Jan for fridge. So I waited till 17th I.e today, now Amit Kumar are telling me a total different story, that I would have to wait for 7-10 days. If this hassle free refund ? Is this quality of you after sales ? Is this quality of your products, delivering damaged goods ? Is runaround another Alias for refund at snapdeal? Mostly is this unbox zindagi ? Details: Name : Sahil Gadoo Registered phone number : [protected] Ticket number : 38755321 & 38705086 Supervisors I have spoken to Anil Kumar, amit Kumar, Sandeep Sharma. I have call details of all want me forward you that as well. Order I'd : [protected] Your website says UNBOX ZINDAGI quite opposite to wat you do. MAXIMUM TIME ON YOUR WEBSITE SAYS 4 WORKING DAYS, YOU GUYS DO THE MATH. Now I have been asked to share my confidential bank details, which I am uncomfortable with. Kindly call me anytime between morning 9am-1pm. If I don't get a satisfactory response for you guys as well or a run around then I would like to invest it in consumer court for false information, fake promises/deadlines and failed to keep the gateway refund policies. Regards Sahil gadoo Was this information helpful? | |||||
Mar 3, 2017 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Jan 18, 2017 Snapdeal.com Customer Care's response Dear Sahil Gadoo, Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this. Regards, Team Snapdeal | |||||
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