[Resolved]  Snapdeal.com — Return not processed

Address:	New Delhi, Delhi, 110088
Website:	snapdeal.com

Hi,
This is regarding a return request placed for an order on Snapdeal. The return Ids are: 41299495 and 41299497. I had placed for return for two products belonging to these return IDs on 16 April, since then I have not got any resolution.

Below are the series of communications that I have received from Snapdeal on these returns, which are totally not in sync with each other and are completely vague.
1. 16 April: Your package will be picked up within next 2-3 days. Once we receive your item and it passes our quality check, we'll refund Rs. 1197 to your FreeCharge Account. (The courier guy called up and total that a total of 4 items would be picked up, but when he came he only picked up the other two products (I had placed a request for two more products), and asked to raise the request again)
2. 17 April: Your item cannot be picked up as your address lies outside our serviceable area for reverse pickup. Please send it to our warehouse via any national courier. We will reimburse the courier charges to your FreeCharge Account. We're sorry for the inconvenience caused
(Meanwhile I had tried to send a complaint via app and tried to call a few times. This is totally vague as 2 products were picked up a day before)
3. 11 May: We are sorry to inform you that unfortunately, your returned item did not meet our quality check criteria. As a result, we are unable to initiate refund/replacement for your item and have closed your return request.
We will ship back your item to your original delivery address within a maximum of 48 hours. Once we ship it, you will receive an email with the AWB tracking number and courier details
(Please note that product was never picked up/couriered by me to Snapdeal, which I mentioned as a reply to this.)
4. 15 May: We understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We're sorry that we will be unable to complete your request.
(Please make me understand what sort of transactions? I have placed a new order on 19 May, which successfully got delivered today (20 May), If there was a problem with my account, why are they accepting orders? Does this mean they will only accept orders, but when it comes to returns, they can’t? Also why are they communicating different things at different times for the same order? Upon calling customer care they also don’t have any explanation as to why is this happening, they have no authority over anything and keep on telling that they can’t help on this. Then I asked that I wish to talk to any senior available, that also is never done as the seniors are always busy. This has happened twice that the seniors were busy.)

I have also mailed the photos of products, completely intact with tags and packaging just to assure that the products are alright. If you have accepted a return request, then it is the company's duty to fulfill the request if the products are fine.

Regarding the account issue, first I don’t understand what sort of invalid transactions are they talking about like it’s some bank account, and secondly if there are, why didn’t they communicate/mail it earlier and only told upon sending multiple emails?

This entire issue has left me disappointed as there seems to be no way of getting any resolution in this case.

I am attaching email communications received from Snapdeal for your reference.
Thanks a lot.