[Resolved]  Snapdeal.com — Return of defective mi note 3 16gb and refund of 10% of cost

Address:	New Delhi, Delhi, 110054
Website:	snapdeal.com

I placed an order of mi note 3 16gb on 18th sept, 16. I have following problems-
1) offer said - paying online using debit/credit card would give me a discount of 10%. I paid online, cost of product was rs 9, 999. I was charged full amount, and neither any 10% discount was granted, nor such an amount was refunded.
2) the phone delivered to me had defects like - automatic switch off/switch on, not opening of many apps, hanging, call receiving problem and excessive heating. I submitted a return request within 7 days. A person came on my request from snapdeal. I explained him the same problem, but he refused to get it returned and instead told me to update the phone and said the problem would get solved. He said if still the problem exist then get it notified from mi service center and if they accept the fault then he would get it returned back. After updating the phone, it functioned in same manner and defect wasn't cured. When i called him back, he said now my 7 days return period is over and nothing can be done of my complain and i should talk to mi.
Sir/madam, my question is when the problem is to be solved from mi center alone then why do you people claim this return policy. I was fooled by your staff to avoid the return and now no one is there to talk to me and here my problem. I am left with a defective handset which every now and then keeps getting switched off and on. And as per the offer no discount was also granted.
I request you to look into the matter and consider my request of refund/replacement and also grant me the 10% discount as offered.

Vaibhav bhardwaj
Mb - [protected]
Email - [protected]@gmail.com
Order id: [protected]
Suborder id: [protected]