[Resolved] Snapdeal.com — Returnreplace

rhtkm92

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi sir this is rohit kumar i have an issue regarding replace a handset panasonic t44 lite order id: [protected]. I got this device 23rd of september 2016 and then i used device next day i found some kinds of hanging to open in multiple access then i complain same day my they registered my complain a sent a engineer to check device. He came and check and he found problem and told we will tell you with in 24hours but not get any responce till now so plz solve my issue. Ticket id: 30373171.

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Nov 6, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

Snapdeal.com Customer Care's response Dear [protected]@gmail.com,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

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Comments

satya kosaraju

from Rajahmundry, Andhra Pradesh

Hello Sir/Madam this is satya i have a issue regarding the replacement of the product due to quality issues.I have ordered the product on Aug 30th 2016, and i have returned it on 9th Sept 2016 to the warehouse of the snapdeal as they specified me to do so and they received it on 12th Sept 2016.The quality department have gone through the product and concluded it as a genuine product and also they informed me that, they will send the same product to my address.But i didn't received the product till today and i didn't got any update regarding my product.I tried to contact them several times but i got in touch only few times and they are said that they will deliver the product immediately to me.But eventually they did not delivered my product, Last time when i call them the customer care executive said that he will talk to the superior and also he told me that i will get my product within a week.But my issue remained the same.So, please help me to get my product as early as possible.

The following attachment are my product details.

Snapdeal.com Customer Care's response, Oct 6, 2016

Verified Support

Dear satya kosaraju,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Snapdeal.com Customer Care's response, Dec 1, 2016

Verified Support

Dear satya kosaraju,

We hope your concern is resolved. Please drop us an email at writetous@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal