[Resolved]  Snapdeal.com — Selling a 4year old freebie in GOSF sale

Address:Tiruvannamalai, Tamil Nadu

I have ordered this product on10/12/14 (Philips SHH4520 Earphones) during GOSF 2014 sale. My order ID is [protected]. This item was sold for Rs.299/- . I have received the item on 16/12/14. Firstly I was shocked to see that this headphone was manufactured in Jan 2010. Secondly this was a freebie with "Nokia 5310 Xpress Music" mobile phone. Thirdly received the item with original pack already in opened condition. They have sold an item which was not to be sold separately like this. If that is the case then they should have disclosed these things in the product description itself. So that the customer knows everything before placing the order. I felt like cheated and the product is not of good quality. It is an obsolete one. I lost my faith in Snapdeal. I have to think a lot for placing an order again in Snapdeal.
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Aug 14, 2020
Complaint marked as Resolved 
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I have ordered this product on10/12/14 (Philips SHH4520
Earphones) during GOSF 2014 sale. My order ID is [protected]. This item
was sold for Rs.299/- . I have received the item on 16/12/14. Firstly I
was shocked to see that this headphone
was manufactured in Jan 2010. Secondly this was a freebie with "Nokia
5310
Xpress Music" mobile phone. Thirdly received the item with original pack
already in opened condition. They have
sold an item which was not to be sold separately like this. If that is
the case
then they should have disclosed these things in the product description
itself.
So that the customer knows everything before placing the order. I felt
like
cheated and the product is not of good quality. It is an obsolete one. I
lost
my faith in Snapdeal. I have to think a lot for placing an order again
in
Snapdeal.

Dear Prasadgtm,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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