Snapdeal.com — Snapdeal not refunding money after order cancellation.

Address:	New Delhi, Delhi, 110020
Website:	www.snapdeal.com

I shopped on snapdeal during the unbox diwali sale on 2nd of october. My product was supposed to reach me by 12th October. After it was delayed by a week, I cancelled my order on 18th October because the delivery company was not showing any exact date for delivery. Instead it showed a message Shipment Exception : Delay beyond our control

After I cancelled my order I received a confirmation email from snapdeal that they have accepted my cancellation request and they will initiate the refund within 6 days since my order was already in transit. I was supposed to get my refund on 24th October.

Since then I am following up with these scammers for my refund and they are making only excuses. If you look at their website they have mentioned very clearly about their return, cancellation and refund policy. Yet they don't follow a single word of it. This is clearly a case of false advertisement.

If you look down at there social media pages on Facebook and Twitter you will find that I'm not the only person suffering this harassment from these frauds. There are thousands of people there who are waiting for their refund for months.

Their customer support is only good at providing fake assurances rather than closure. Every time you will call them they will say that we are working on your issue on priority and will get this resolved soon. If you ask them the reason for delay or the date on which I can get my refund, they will say that they don't have the information.

Snapdeal has no right to hold up people's money for products they are not delivering. My only advice to fellow consumers is that please avoid shopping on this site and instead use credible websites like Flipkart and Amazon. If you have a single doubt after reading this, please have a look at the comment section in the posts of their Facebook page.

Order ID: [protected] Cancellation Request Reference no: 33054232