Snapdeal.com — Snapdeal worst service

My estimated delivery of the product(Micromax Canvas a1) is on Jan 5th 2015. But i didnt receive the product till today Jan 7th 2015. Even i reported snapdeal representative couple of time i didnt get the product but they changed the delivery date to Jan 10th 2015 and one of the representative asked me to wait till today morning(Jan 7th 2015) also she asked me to call EcomExpress directly. I waited till noon and called to Ecom Express they said like they lost my product bag also they said they reported this issue to snapdeal. I was shocked snapdeal didnt inform about this to me. Then now(Jan 7 2015 3:00 PM) i called snapdeal then also they didn't inform about the product losed. Then i itslef told about this then she telling she aware of this. Then i asked to cancel the order but she telling she cant able to cancel the order. So i asked her to transfer the call to higher official she told they will be busy. But i forced to transfer then she put my call in hold for more than 10 mins i was in hold.Totally frustrated.I need a product or money.Please do the needfull.

Order No: [protected]

Dear Anbarasan,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team