[Resolved]  Snapdeal.com — WORST CUSTOMER SERVICE EXPERIENCE

Address:

New Delhi, Delhi

The worst customer service experience I ever had was when I bought this product and the bundled freebie i.e. AIRCEL 2g/3g 1gb data free for 3 months. I was given a Code to be used on AIRCEL Prepaid SIM but it did not work. It says "Code Already Used". When i contacted SNAPDEAL Customer Service, despite repeated attempts was given lame and blind excuses and the Customer Support Officer did not even try to understand and provide a suitable refund but instead, kept giving one or the other excuses which were not concrete. The Customer Care Officer did not even APOLOGISE and yelled at me over phone as if he was our GOD. He did not even try to understand the problem but kept shouting on me. I'm sorry to say but the SNAPDEAL Customer Support Team is just befooling customers and making money by false claims and products on their website. Had I bought this product from FLIPKART, the Customer Support Experience would have been far far better. Strictly would not recommend this product and SNAPDEAL to anybody in the near future because of all the mental agony and harassment I faced from them.