[Resolved] Snapdeal.com — Worst delivery service with snapdeal

Nivedeeta_N

from Vinukonda, Andhra Pradesh

Oct 29, 2014

Address: Pune, Maharashtra

I would like to suggest one thing to snapdeal dealers.Your third party delivery service named "Delhivery" is the worst courier service I have ever seen.Stop delivering your products using this delhivery courier service.Their delivery status remains same for 2-3 days and then they somehow manage to deliver the product on the expected delivery date that too after calling them multiple no.of times.Also the customer response which they give on their customer care no. is worst. Snapdeal, please change your delivery options else we will have to change our online shopping destination. One more thing that I would like to highlight here is.initially when I was booking my mobile back cover, estimated delivery date was 21/10/14 however post booking it was displayed as 27/10/14

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Aug 14, 2020

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Comments

Nivedeeta_N

from Vinukonda, Andhra Pradesh

Oct 29, 2014

Giving 1 star is the only choice because i cannot see anything less than that.. Snapdeal is that worst..

Nivedeeta_N

from Vinukonda, Andhra Pradesh

Oct 29, 2014

Delivery date of my product was 27/10/2014 however i have still not received any product neither have i received any response on call from both the ends i.e snapdeal as well as the Delhivery courier service.
When i called up Delhivery guys yesterday they said hopefully it will take 48 more hrs that too not sure.They charged extra 30 rs as delivery charge but still such a bad service.Also customer no. is busy all the time, so there is no way to contact them and delivery status is not updated after 23/1014 on their website.

When i called snapdeal customer no. even they said that i will have to wait for next 24 hrs and that too not sure they will be able to deliver product or not

Nivedeeta_N

from Vinukonda, Andhra Pradesh

Oct 29, 2014

Snapdeal customer representatives are not at all bothered.. Worst service seriously.. Do consider my review before buying anything from snapdeal. Genuine request from my end..

Snapdeal.com Customer Care

from Delhi, Delhi

Oct 30, 2014

Verified Support

Dear Nivedeeta,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

Nivedeeta Nar

Oct 30, 2014

Finally received my product after 3 days of delay and no customer support.
I will not order anything from snapdeal henceforth..