[Resolved] Snapdeal.com — Wrong Product Delivered and No Response on Complaint

arifantapur

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Dear Consumer Complaint Team,
On 1st November 2013 I had purchased Aquafit Elliptical from Snapdeal by trusting Trust Pay policies. The item delivered on 12th November in not so good condition with several scratches also found that the product which was on display was 4 in 1 (Elliptical, Twister, Stepper & Dumbles) But I got Only elliptical. On November 14th I registered a complaint that my product was not same as shown in the display as It took me one day to assemble it .Snapdeal autoreply mail replied with one complaint number 3936247(Attached Images for reference) saying within 48 hours their team will get back to me. After this I never got any kind of reply in spite of reminding several times saying that I will register complaint in consumer court regarding this.On 23rd November I called to customer care [protected] : Mr Yuvraj Arora, confirmed me that his team will surely get back to me withing next 48 hours but still waiting for a single response/update.
It is now 15 days from the day of my complaint I have not got any response from snapdeal whenever I complaint I get autoreply that within 48 hours their team will respond.

I request you to please help me if the item is out of stock then get my money back or if available actual ordered product then replacement of the product as per their policies.

http://www.snapdeal.com/info/TrustPay

Dear Consumer team I request you to please check Snapdeal have given so many Trust pay policies if they are not following it then why they they have so many policies? and there is no one in authority to check these kind of polices are really working or just for display purpose to fool us? Why These kind of online sites don't have any kind of fear of government?

Dear Team you had supported me earlier by notifying the company in right manner I hope the same from your end this time too. Thanks in advance.

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May 9, 2016

Complaint marked as Resolved

This issue has been resolved by returning the product

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Comments

Pooja Naryal

from New Delhi, Delhi

HiOn 12Nov14 i order online mobile Phone micro max gold a300 i thoughtThat delivery will be done on one day because i need to goOut of station.I made payment through credit card, but on 19Nov got the delivery .when the courier personCame for delivery.The box is too big i open the box in front of courierperson in bill its written micromax gold a300 but when i check the boxspark shoes inside the box .Courier person name is Mohan.Then and their icall Snapdeal i spoke to swati and after that i said her to transfermy call to supervisor she transfer me to roaunak i tell everything toher, She said that take the box from courier person and let him go. sheWill take this issue on priority basses .she said that somebody willCome max to max on Saturday to collect that incorrect product nd afterThat she will process the refund .On 22nov Saturday nobody came again i callso many times .Sometime people disconnect the call or put me on hold fortoo long .On 22nov Saturday evening i call again i spoke to deepak heTransfer my call to sup mahinder he said me the same thing again ndagain.He said that he will do something within 48 hrs.This is the frsttime i order from snapdeal this is the worst experience i had .I wantmy.money back, as soon as possible .I already pay u but in return whati.got is the frustration .