[Resolved]  Snapdeal.com — Wrong Product Received

Complaint against the order number [protected]
i order placed on 26.10.2016 redmi note 32 gb (gold colour) but i received different product on 02.11.16 i.e is not mine. immediately complained complain snap deal customer care and courier person. when i received the product i am requested to courier person to open the product, but he refused to open and told me i have no any rules to open. if you have any complain please complain to snap deal customer care/courier customer care then take money and he was gone away.

snap deal customer care send me one mail i.e.
greetings from snapdeal!

please accept our sincere apology for the inconvenience.

please note that your complaint against the order number [protected] has already been escalated and our team is investigating the same. we will update you with the resolution at the earliest.

the complaint number for your future reference is 34907811.

we appreciate your patience and co-operation in this regard.

in case of any further assistance or clarification on this issue, please reply to this email.

assuring you of our best services always,

yours sincerely,
customer service team – snapdeal.com

till date i have no any phone calls from snap deal.

without any invetigation how snap deal do like this

please do needful action immidately