[Resolved]  Snapdeal — Empty Box

Address:

Pune, Maharashtra

Hi, I had ordered a Videocon D2H from snapdeal one week ago. order number [protected]. When I opened the box delivered, it was empty. I called the customer helpline and they asked me to send photographs of the empty box(?). I did that and the next day I again called up the customer care to check the status. They told me that they will take 48 hrs to VERIFY whether my complaint is valid or not. I have a few queries: 1. Photographs: What help are the photographs? Anyone can take out the product and send the empty box photograph. What purpose do the photographs solve? 2. When I was paying for the product, my money got deducted in a few seconds. buit now when I am asking for the product(I have already paid for!) the snapdeal people want 48 hrs to check the validity of my complaint.(?) How come your input database is lightning fast but the output database seems to be slower than a snail on a world tour! 3. I am constantly getting emails and messages about how I have received my product. I am getting invoices, delivery confirmations etc even after I have launched the complaint. is your database so bad that it is not able to do a simple update and stop these mails? I am a very regular customer of snapdeal and have ordered a lot of products. This is the first time something like this has happened and over my dead body will order again or let anyone I know order anything from snapdeal. Thanks A very very very disappointed customer