Snapdeal — Geyser - wrong product with no brand warranty

Address:	Ahmedabad, Gujarat, 380055
Website:	snapdeal.com

Snapdeal is cheater and sell the forged products. I think, it manufactures its own products under the brand names and sell on its website, which is illegal. Recently I have purchased one of the Geysers of the brand company with 5 star rating from snapdeal and they have delivered 3 star product. Initially, I have requested for replacement under the impression that they might have sent me the wrong product, but second time also they have delivered the 3 star product. Which means either they are misleading the customers by putting wrong information or they are deliberately harassing customers by sending wrong products. Just for the clarity, I have called the customer care of the geyser brand and they have confirmed that they don't have any 3 star product and further they have confirmed that we do not give warranty for the products purchased from Sanpdeal. To my surprise, I asked the reasons and they informed, you can purchase the products from any other online service provider or vendor whose responsibility, we will take and you will get our warranty. It clarifies that there is something wrong with the snapdeal products, because of which brand is not ready to give the warranty for the product. Further, the snapdeal customer care sleeps over your compaints and does not respond to your complaints. I am following with the snapdeal since last 15 days, but got no firm response. I am shocked because of this behavior and therefore will be filing case in the consumer court. Such company's should be banned as its affecting to the society and snapdeal is making money out of our hard money.