[Resolved] Snapdeal — Meizu m3s damaged product

tanna007

from Delhi, Delhi

Address:	New Delhi, Delhi
Website:	www.snapdeal.com

Dear sir,
I purchased meizu m3s from snapdeal, order id: [protected], placed on 18 jan, 2017, i got the delivery on 25/jan/2017 by india post and i found the product was damage from display (Blue line in the middle from top to down). I complaint about this to snapdeal at the same time on 25/ jan/2017. They told me to send back to sanpdeal warehouse (Vulcan lucknow
Khasra no. 3119, amausi industrial area
Gram-amausi, pargana - bijnor
City lucknow / state uttar pradesh
Pin 226008) manually and i did that by dtdc on 30/jan/2017. I got the feedback from dtdc that warehouse didn't accept this product and they return it back then i discuss with snapdeal team why warehouse not accepted it tell me the reason they didn't tell me any thing and told me to courier it again on the same snapdeal warehouse address (Vulcan lucknow
Khasra no. 3119, amausi industrial area
Gram-amausi, pargana - bijnor
City lucknow / state uttar pradesh
Pin 226008) manually and i did it by india post on 06/feb/2017 and again they didn't accept this product, then again i talk to snapdeal team they are not responding me properly and even they are not going to solve this problem i'm keep continue calling them from 25/jan/2017 to till now everyday.
So please i request you to resolve my problem

Thanks
Navneet kumar mittal
[protected]
[protected]@gmail.com

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May 10, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2017

Snapdeal.com Customer Care's response Dear tanna007,
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal

Feb 14, 2017

Updated by tanna007 Dear Sir,

Today I got a call from your technical team to send this (meizu M3S) damage product to warehouse again, Now its 3rd time. I told them now I'll not send it anymore again and again you have to pick this order by your self, then this time they give me Gurgaon warehouse address(Vulcan Express Pvt Ltd,
Khasra No 26//13, 14, 15, 16/1, 17/1, 18/1, 27//11,
Near Cheelna Mandir, Chandu Village,
4 KM from Dhankot Village, Revenue Estate of Sadhrana Village
Gurgaon (Haryana[protected] after that today I courier it on Gurgaon warehouse address(Vulcan Express Pvt Ltd,
Khasra No 26//13, 14, 15, 16/1, 17/1, 18/1, 27//11,
Near Cheelna Mandir, Chandu Village,
4 KM from Dhankot Village, Revenue Estate of Sadhrana Village
Gurgaon (Haryana[protected].

I request you to please accept this courier this time, even single time your team didn't tell me the reason of not accepting this product before that is send it to you manually 2 times to your Lucknow warehouse address.
As soon as possible you receive this courier please refund my money because I'm not satisfy with your service.

Thanks
Navneet Kumar Mittal
[protected]
[protected]@gmail.com

Verified Support

Feb 16, 2017

Snapdeal.com Customer Care's response Dear tanna007,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal

Feb 20, 2017

Updated by tanna007 Hii Team,

I would like to inform you that the damage product is already delivered to your Gurgaon warehouse on 16/02/2017 and your technical team still telling that we didn't get the product. Please find the attachment and track with the courier partner india post.

Really its a very bad exprience with snapdeal and even any executive or technical team not taking it seriously now its one month passed away with this problem all are talking [censored] and not doing the process properly. please resolve it as soon as possible and refund my money back.

Thanks
Navneet Kumar Mittal
[protected]
[protected]@gmail.com