[Resolved]  Snapdeal — No action on fraud transactions

Dear Nidhi,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

I informed Snapdeal about the misuse of my debit card details on the day when this fraud happened. Amazon and Flipkart took immediate action to cancel unauthorised purchases. I even gave Snapdeal the name and shipment address of the person provided to me by Amazon. Snapdeal did not bother to pay any attention to my complaint. Now 10 days later .Snapdeal is telling me that the unauthorised orders paid for by my debit card have been delivered - at the same shipping address that I had given to them. From day 1 I have been telling Snapdeal to act swiftly to cancel the orders before they get delivered. Time was the crucial aspect in this case. Given the amount of time Snapdeal wasted in acting on my compliant, it was but obvious now that the orders would have been delivered.

What is frustrating is that Snapdeal could not do anything to reduce my damage. Had they acted immediately I could have saved money. There apologies cannot bring 'my money back. These times reveal the true image of a firm to consumers. And I am very sorry to say, I rate Snapdeal as the worst in terms of consumer satisfaction. Amazon and Flipkart have proven that they care for consumers and Snapdeal does not stand anywhere in front of them.

I am sure Snapdeal has no answer to my question that why it took them so long to take action in an important case of online fraud, especially when their competitors took swift action. Sending me apologies is not going to reduce my loss. You are liable for this loss and have to answer why it took you so long to act immediately. Snapdeal probably thinks that the loss of a small customer may not have any effect on your image in the market. But I can assure you that this matter is not going to end with me and will be brought to the notice of many other people. And after knowing the extent to which Snapdeal is capable of dealing with important customer problems issues, I do not have to tell you what impact it would have on your reputation. Now, whether your reputation is of concern to you or not is for you to decide.

Snapdeal owes me a reply for not acting on time.

I believe you are not worried about your reputation or probably have no explanation for your irresponsible attitude towards customers. I will take have to take legal action against Snapdeal and bring this matter to the notice of general public so that nobody else bears the brunt of your in competency the way I have had to.

Snapdeal is highly vulnerable to fraud customers using debit card details of other people. I lost Rs.24898/- by a transaction not done by me. I immediately alerted cyber cell, snapdeal, and the bank. Snapdeal could have immediately stopped the shipment but they did nothing. Shame on you snapdeal. But don't think it's over, I am going public with this issue, and won't rest until I bring your company down.

Dear [protected]@11

We apologize for the inconvenience. We care about your grievance, please share registered email ID or contact number at [protected]@snapdeal.com so that we can assist you.

Thank you for cooperating

Regards,
Snapdeal Team