[Resolved]  Snapdeal — Received fake nike shoe from snapdeal. Got torn within 3 months.

Address:	500032
Website:	www.snapdeal.com

I bought nike shoes costing ruppee 4495 from snapdeal. But the shoes got torn within 3 months from date of purchase.
I visited nike showroom and they told me that original nike shoes have warranty and i have to contact the place from where i bought my shoes.

On checking more on internet, i came across similar complaints from more people also. Below is one such complaint.
"snapdeal-fake-nike-shoes-received-and-they-rejected-return-or-refund-c1430167"

Also, the shoes is coming as invalid product in my order history which further confirms that the show is fake and has been removed by snapdeal now.

I contacted snapdeal with this information and also wrote to "[protected]@snapdeal.com". Every time they replied to my mails saying that they are working on my problem and their representative will get in touch with me regarding this.
Initially for first few weeks they replied same to my mails. But they have stopped replying also and are not giving any information about refund for selling me fake shoes.

Please help me to resolve this problem as snapdeal has stopped replying or sharing any information about fake shoes.

Pasting communication i had with them in last one month.

=

2017620
Gmail we
Are unable to accept your refund request against invalid product offer.
https://mail.google.com/mail/u/0/?ui=2&ik=868f10471f&view=pt&search=sent&th=15caf20...⇄ 1/4
Sumit gupta
We are unable to accept your refund request against invalid product offer.
10 messages
[protected]@snapdeal.com mon, may 22, 2017 at 1:33 pm
To: "sumit. G.[protected]@gmail.com"
Hi sumit,
Your nike multi color running shoes. Has crossed
The 7days
Return period
Based on our conversation, we understand that you want to return your invalid product
Offer.. Unfortunately, we can only take a request within 7 days of delivery of your item.
Thus your request cannot be processed. No refund will be issued for your item.
Click here to read about our easy returns policy in detail. We issue quick refunds and
Replacements for all requests raised within 7 days of delivery.
Order id: [protected] reference number: 42047629
Placed on: sun, 26 feb, 2017 request date: mon, 22 may, 2017
We look forward to seeing you again soon.
Team snapdeal
Check out our easy returns policy | browse top faqs, please go to help | support a
Cause via sd sunshine
Ref:_00d90wayi._500901dehfb:ref
Sumit gupta mon, may 22, 2017 at 1:55 pm
To: "[protected]@snapdeal.com"
2017620
Gmail we
Are unable to accept your refund request against invalid product offer.
https://mail.google.com/mail/u/0/?ui=2&ik=868f10471f&view=pt&search=sent&th=15caf20...⇄ 2/4
Hi,
I visited nike showroom and they told me that original nike shoes have warranty and i have to contact the place from
Where i bought my shoe.
Current response from snapdeal is very unprofessional as the product was bought less than 90 days back and it is
Getting torn now on its own.
Such incidences cause trouble to customer and damage trust on snapdeal.
I came across similar compaint from more people also.

The shoes sold to me are also fake.
Please check with your concerned teams/retailer and take appropriate action to get the shoe replaced or exchanged.
Thanks & regards,
Sumit gupta
[quoted text hidden]
Thanks
& regards,
Sumit gupta
Mob: [protected]
Sumit gupta mon, may 22, 2017 at 9:44 pm
To: "[protected]@snapdeal.com", [protected]@snapdeal.com, [protected]@snapdeal.com
Adding & as no update/response from
"[protected]@snapdeal.com".
Please help to resolve the issue as i received fake & defected shoes from snapdeal which is getting torn on its own
Within 90 days of purchase.
Thanks,
Sumit
[quoted text hidden]
Writetous tue, may 23, 2017 at 12:09 pm
To: sumit gupta
Dear sumit gupta,
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative
Will get in touch with you regarding this.
Regards,
Team snapdeal
[quoted text hidden]
Regards,
Team snapdeal
Sumit gupta wed, may 24, 2017 at 2:50 pm
To: writetous
Hi,
Awaiting further communication from snapdeal representative.
Thanks,
2017620
Gmail we
Are unable to accept your refund request against invalid product offer.
https://mail.google.com/mail/u/0/?ui=2&ik=868f10471f&view=pt&search=sent&th=15caf20...⇄ 3/4
Sumit
[quoted text hidden]
Writetous wed, may 24, 2017 at 3:57 pm
To: sumit gupta
Dear sumit gupta,
We assure you our team is working on your concern and request you to allow us some time. We will get in touch with
You shortly.
Regards,
Team snapdeal
[quoted text hidden]
Regards,
Team snapdeal
Sumit gupta thu, jun 1, 2017 at 4:39 pm
To: writetous
Hi,
I am still waiting for your response. Also, no representatave from snapdeal has contacted me. It has been almost 10
Days since i raised this issue with snapdeal.
Thanks,
Sumit gupta
[quoted text hidden]
Team snapdeal fri, jun 2, 2017 at 9:44 am
To: sumit gupta
Dear sumit gupta,
We assure you our team is working on your concern and request you to allow us some time. We will get in touch with
You shortly.
Regards,
Team snapdeal
[quoted text hidden]
[quoted text hidden]
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Sumit gupta tue, jun 13, 2017 at 3:47 pm
To: writetous
Hi,
2017620
Gmail we
Are unable to accept your refund request against invalid product offer.
https://mail.google.com/mail/u/0/?ui=2&ik=868f10471f&view=pt&search=sent&th=15caf20...⇄ 4/4
It has been 20 days since i raised this issue with snapdeal. But no one has contacted me till now. Every time i get the
Automated reply to wait. Have also shared consumer forum link for another complaint about fake shoe of same
Type. Please share more details and refund the money or else i am left with no other option than filing a complaint in
Consumer board/forum.
Thanks,
Sumit
[quoted text hidden]
Sumit gupta fri, jun 16, 2017 at 9:48 am
To: writetous
Still waiting for response.
[quoted text hidden]