[Resolved]  Snapdeal — Refund for my Order Id: [protected]

This is also for your kind information that several ticket no.s/reference no.s were given to me each time when I asked for the refund of my amount with Snapdeal. Some of the reference numbers are given below for my order id [protected].
Reference no.: 06756726: Initially given when I had asked replacement for the partial delivered product from Snapdeal.
07141215: Given when I had asked for refund since they did not send me replaced item after they took back the partial product from my house using courier.
07825605, 07825803, 07345693, 07345124, 11277743, 10244863: All these were given when I had sent query request from using help tab from Snapdeal login page.
When asked Customer care they told even though reference numbers are different, order id remains the same so there should not be any confusion. I have also attached screenshot of the mail that I have received from Snapdeal towards refund status which till date never happend.

Dear Manuel Roche,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


Thank You for your cooperation.

Regards,
Snapdeal Online Team

As per the comment from Snapdeal for the complaint raised towards my order id [protected] they have asked to write down to '[protected]@snapdeal.com'. Accordingly I have sent mail to the said id and the screenshot of my sent mail has been attached. Also when I had called Snapdeal Customer care they even told me that refund process is already done using NEFT and when I had asked for UTR no. they were left dumb and then said me that refund has not been taken place. This is happening from last 2 months and Snapdeal Customer care were only apologizing saying refund will take place within next 24 hours/48 hours but nothing happend so far.

Hope this time there will be some positive results. Earlier Snapdeal Customer Care had already escalated my case of refund several times but there was no result. I have already given my NEFT details for Corporation Bank and if require any further requirements from my side, mail me on my registered mail id or phone number and please refund the amount immediately as this has crossed 2 months without any action from Snapdeal side even after my several emails and calls to Customer Care of Snapdeal.

Regards,

Manuel
[protected]

There was a call from Snapdeal Customer Care today and asked me whether I had received item cancellation mail and also NEFT details filling mail. I have already updated then verbally but again I am attaching the screenshot of the mail which I received on 19th of September. But when I click the NEFT detail link and update my details and press submit button I got error "Sorry it is not possible to change Bank Details as refund is under processing". This error I got from the very first day itself so I had contacted Customer care on 19 September and they told me to update my NEFT details via 'help' tab in my snapdeal account which I had done. I have attached the screenshot of the mail and also the error i had got while updating my NEFT account. Hope all this will help you to make my refund at the earliest.
Snapdeal Customer Care person today heard all this and he told me to wait for another 48 hours that is till 10 November, 2015. Hope this time everything will be sorted out.

Dear Team,

I have received 2 calls from Snapdeal Social Media Team that the issue will be rectified within 24 hours. They said there was issue with software specially with refund cases from September and that was the reason for the delay. Now the software is working fine and hope to get the refund with 24 to 48 hours. But till now there is no mail or any notification to my registered mail id regarding the refund. Hope the issue will be sorted out soon.

Dear Manuel Roche,

We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

Regards,
Snapdeal Online Team

Dear Snapdeal Team,

Its 2 days there is no mail communication from Snapdeal towards refund. Please expedite this as its already 2 months crossed and nothing has been done so far from Snapdeal end. Just receive call from Snapdeal Social media team and apologize for the delay of refund. But if we see even my Snapdeal login order page is also not updated, that is still it shows waiting for courier pickup from September 10, 2015 wherein this order is cancelled and I am waiting for refund of Rs. 8757/-. Hope everything will be set alright within 15 days else I may have to look consumer court and other channels for escalating this matter of refund from Snapdeal which is not happening from last 2 months.

Dear Snapdeal Team,

Can I know the status of my Complaint regarding Refund. There is no communication from you after 14 November.

Dear Snapdeal Team,

This is to bring to your notice that this morning I have received my full refund of Rs. 8757 via NEFT. I would like to thank Consumer Complaint Team who had put up my complaint to Snapdeal Team and also followed up with them. Really the team work appreciated. Also I would like to thank Snapdeal Social Media team who has finally understood the actual problem and solved the issue. In general I would like to thank everyone who has helped me in receiving my refund and I will mark this complaint as Resolved.

Regards,
Manuel

Dear Manuel Roche

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal

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