[Resolved]  Snapdeal — Return / replacement / refund

Address:	New Delhi, Delhi, 110059
Website:	www.snapdeal.com

To whomsoever it may concern.

I placed an order for the below listed product on November 13th under Order ID: [protected].

The product got delivered to me on November 15th. I raised a replacement request on the same day due to an incompatible size issue. The size of the product I received was at least 2 sizes bigger than what I had hoped it would be. The product got picked up for replacement on November 16th and I did get the replacement the very next day i.e November 17th.

Unfortunately, your team (or the vendor) was stupid enough to ignore my comments I had put in while requesting the replacement and sent me the same size as earlier.

To top it off, when I login to my account (either through web or your mobile app), the section `My Orders`is completely blank. There are no orders showing under that section so I cannot even raise the refund request myself.

Ever since I have been trying to liaise with your customer service team to get the product returned and provide me with a refund. I had already bought an alternate product from one of the other online portals. Hence, I don’t need this product anymore. So far, your customer service team on your telephone line has not been of any help because nobody has called me to arrange the pickup; nor have I received any email outlining the details of the return. I have two Snapdeal reference ticket numbers (if they help at all; god knows I am not even aware what your representatives have mentioned in these tickets). 36332882 and 36326349

This is my most frustrating online experience ever.

I would want this product to be picked up, returned and issued a refund on this.

Anticipating a response (I don’t know prompt it would be)

Thanks (but no thanks)
Nikhil Bajaj
[protected]@gmail.com