Snapdeal — smartphone lenovo vibe p1 turbo 32gb black silver

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Sir i was purchased a smartphone lenovo vibe p1 turbo 32gb black silver from snapdeal on 15 sep 2018. But the smartphone was found faulty when installed. Then as per snapdeal company advice i returned the device through a national courier blue dart tezpur on 25 sep 2018. As per courier receipt way bill no. The item has been successfully delivered to snapdeal on 27 sep 2018. But the snapdeal stating that they are not received the item and not initiate my refund or any favourable action for me. They only sending computer generated msg and not respond my request. Hence i request you to please help me in this issue.
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Snapdeal.com customer support has been notified about the posted complaint.
Oct 27, 2018
Updated by khushbu10
Sir, as per Blue Dart Tezpur courier receipt way bill No [protected] dt 25 Sep 2018 the item has been successfully delivered to the Snapdeal on 27 Sep 2018. But the Snapdeal team stating that they are not received the item till date. Please solve the problem
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