[Resolved]  Snapdeal.com — against winning a car from snapdeal

My name is hariprasad, yesterday i have received a message stating that i have won a prize of rs. 12, 60, 000/ a tata safari car. Then i have ignored this message, but after an hour i have received a call from them, that they calling from snapdeal and said you have to deposit a amount of rs. 6500 for car's processing fee, and they have given all the details of my last order, which i have booked a watch on snapdeal, with its price and my details which i given to snapdeal only. As they given all the details of my order, which are only known by the company, so i have believed that and deposited that amount to them in a bank account which is provided by them. Then after some time they have again called me to deposit a amount of rs. 14, 600 for fuel, driver and delivering charges, then i have asked them to provide details of them, then he sent his addar, pan card, and snapdeal identity card, stating he is a snapdeal employee, so by that proof i have deposited that above mentioned amount in the bank account. And after half an hour i have received a call again and said you are required to pay a amount of rs. 10, 000 for road and toll charges and their clearance, and they said is the last and final amount to be paid by us. So i have deposited that amount into their account. Then they have sent a pic of the car and a winning certificate by my name on it. And said that the vehicle is out for delivery. Then after some hours the driver have called me stating that the vehicle have been stopped by police at the toll gate in bihar and uttar pradesh boarder, for that they asked me to get a document of l. O. C for the purpose of crossing the toll. For that i have paid the amount of rs. 7, 000 directly into the bank account of police naming by navin prasad singh, then the driver called me and said the car has been released by them and i'm on way back to delivery. After that snapdeal employee by name nithin kumar singh who called me first, said he is sending me the papers of vehicle, but i didn't received them at all, for that i have called him to send those documents, he said the server is down, so i will send them with in hour but i didn't received them. So i have called him again then he said" in any way i will send them by today i. E., sunday morning 8 o clock but when i called him today morning he said i will send with in half an hour, and again said today is sunday and the office will be closed. I'm not to know that this information is true or not, and demanding that the vehicle is stopped by police at again and now they leaving that vehicle in police station at uttar pradesh boarder toll gate. And now the employee is also not answering the call. So i'm afraid of losing the money, i need the help of the company in this issue, as is it true to won the car or it is fake, if it is fake how all my details are went to them. Company has to take the responsibility of this. I need quick response for this issue otherwise i'm here going to complain against the company.
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Apr 7, 2019
Complaint marked as Resolved 
I need quick response in the issue this, please do some thing
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Apr 08, 2019
Snapdeal.com Customer Care's response
Dear Hari,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal
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