Snapdeal.com — defective earphones received and still haven't got replacement
ShShivani Kulkarni on Jan 2, 2018
I had ordered the boat bassheads 200 extrabass in ear earphones my orderid is [protected]. I received earphones from snapdeal and as soon as i unpacked the received package, i saw a box which was itself not packed and was torn off, the label on box was also torn but then i tried earphones and came to know that the earphones are defective and one of its side doesn't work. I was very disappointed. So, then i requested for replacement and they picked it up the very next day and it's been 6-7 days since the product has been picked up and i haven't got my replacement. The track my order option is also not working and there are no any updates regarding my replacement. Very disappointed with snapdeal.
[Jan 02, 2018] Snapdeal.com customer support has been notified about the posted complaint.
Snapdeal.com Customer Care's response, Jan 03, 2018
Dear Shivani Kulkarni,
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at firstname.lastname@example.org.
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