[Resolved] Snapdeal.com — Rescheduling the pickup date and refund

Sandeep h. Jaiswal

Address:	Thane, Maharashtra, 401107
Website:	Snapdeal.com

Rescheduling the pick up date and refund pending
Name - sandeep jaiswal
Email id - sonideep. [protected]@gmail.com
Registered mob. No. [protected]
Order id - [protected]
Complaint id 41254451

Hello snapdeal team..
I purchased this mobile of videocon krypton 3 v50jg in rs 5999 from your site on 24th of jan 2017. It was delivered but with manufacturing fault. I contacted and complained to your technical team and they adviced me to go to the service center of videocon. I visited there and they sent mobile phone to their factory workshop and after a month they gave me doa certificate with special customer replacement certificate and told me to return it back to the snapdeal. I sent a mail attaching the pics of packed pcs of handset to snapdeal customers care. From then they are giving me a date to pick up but its not picked up yet.
I always updated the detais, provided my bank details and made calls to customer executive but as usual i was said that they will solve the issue in 24 hours and pick up will done in next 2-3 days but they rescheduled the date and postponing the pick up date.
I am a regular customer of snapdeal but this time my money is stuck from 4 months and i am totally unsatisfied and highly disappointed.
I am totally harrased by the snapdeal company.
I request you to please solve this matter asap.

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Jun 16, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2017

Snapdeal.com Customer Care's response Dear Sandeep h. Jaiswal,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

Apr 30, 2017

Updated by Sandeep h. Jaiswal Yesterday i got a call from snapdeal team and they assure me that their courier service vulcan express will pick up the product from my address and confirmed to solve my problem. Estimated pick up date was showing 1st may on my snapdeal app in my cell after the conversation with senior executive of snapdeal but today it's showing 2nd may. As expected again they rescheduled the pick up date. I cant trust on snapdeal and their courier service vulcan express any more.
By providing such a pathetic service snapdeal is now cheating its customers.
Cant believe such a big and known company snapdeal is doing this.

May 02, 2017

Updated by Sandeep h. Jaiswal On 28th of April seniors team head vikas called me up and verified my compalaint by himself and assure me that my problem will be solved within 2 days but again the same thing happened. No one came to pick up the product and pic up date is rescheduled.
I am not understanding why the hell they are doing this. Even they dont provide us the contact details of courier service which is updating that the return was unsuccessful so they are rescheduling the pick up date.
Its a shame to snapdeal team that there is no cooperation between their departments. They are just fooling us.
Sir, its a one more time a humble request to solve my issue and do refund asap.

May 03, 2017

Updated by Sandeep h. Jaiswal Today a man from vulcan courier service came and picked up the phone from my address. He only took a signature of mine on a paper but refused to give me pick up receipt. After a short argument and when i made a call to help Center of snapdeal, he gave me the receipt. Within the 2 hours snapdeal refunded the amt in my account.
It was my 1st time a bad journey with snapdeal but with a happy ending.
Thank you snapdeal.

Verified Support

May 16, 2017

Snapdeal.com Customer Care's response Dear Sanjukta Dey,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal