[Resolved]  Snapdeal.com — Return rejected by fraud

Address:	New Delhi, Delhi, 110024
Website:	www.snapdeal.com

Complaint id : 17651751
order id : [protected]

Dear team i had ordered a samsung galaxy j3 phone, but when i recieved the phone its display was broken and damaged, after that i raised a complaint with snapdeal, and in return they sended a engineer to verify the issue, the engineer made a report and asked snapdeal to replace the product, since my complaint was verified by them as a genuine issue .

Snapdeal sended a reverese logistics person from Shadwfax, they coleectd the phone checked each and every item and handed overed a slip to my wife, while doing so he tried to touch her incorrectly then when they were about to leave my wife asked when to get replacement, the person then asked my wife to share her number and said he willl call at night to confirm, when my wife objected giving her number he passed on lewd remarks on her and even attempted for molestation but my wife immediately shut the door on him .

When my wife reported the incident to me, i called in the number provided in the slip, but that number was a invalid number, i never knew snapdeal sends goons to collect return products .

After two days i got a mail from snapdeal that my return requuest has been cancelled since i didnt handover complete phone, they said there were missing contents . When i tried to put up my facts that i have pickup receipts where it was never mentioned that we handed overed incomplete items, it was claerly written damaged phone and packaged .

i believ this is a joint nexus between snapdeal and shadowfax to dupe and molest customers, never open your door to ecommecer executives without seeing company i cards, this guy was not in company dress, no identity card, and the slip which he handed overed to my wife was also missing their tax registration number and valid contact details .

Its very surprising how they are trained to handle complaints, when i told the care executive that how come they are rejecting my complaint citing missing accessorys when my original complaint was for product damage, which was certified by snapdeal sended representative enginner and how can they say that the picked up product was missing contents, when i have a physical receipt clearly stating i have handed over the phone with packaging . No where this was mentioned in the slip that it was missing any contents .

In reply the senior floor manager told that i understand this fact and you are correct also but i can do anything since your request is rejected by verification team .