[Resolved] Snapdeal.com — return request register on time but snapdeal refused to pickup and refund my amount
Ghaziabad, Ghaziabad District, Uttar Pradesh, India
Vivirendra0323 on Mar 12, 2018
Snap deal fraud website... They have cancelled the customer return request with their own conditions... Customer delight word not important for them... I have created return request through their app, and received return ticket nos which was created by snap deal app.. But their legal team refused to return request, they said that i had returned many item so return ratio has been increased, becoz of that they are unable to accept my return request...
I have many questions with their legal team :
1. Have you informed earlier to customer they have increased the return ratio so this product is not returnable.
2. They have sent me poor quality of products or not as per display pics, i have to accept whether that product s are good or poor.
3. If return ratio was poor, than why snap deal accepted only low price[protected] of return products, and refused to accept high rates product[protected].
4. Why they don't have any answer of product order no [protected], suborder i'd [protected]. This order return request also generated on 17 feb 18, with the refunded suborder i'd [protected], why snap deal chooses lowest price of product for return request and refused higher price item. Is they created their own policy during return.
5. If ratio was increased why snapdeal not informed to customer, or updated this process on their app, why app created the return request ticket nos.
This is really not acceptable, they have created your own return policy and doing the fraud with their customer and grab customer full money...
Feeling cheated by snapdeal...
Complaint marked as Resolved Apr 21, 2018
[Mar 12, 2018] Snapdeal.com customer support has been notified about the posted complaint.
Verified SupportSnapdeal.com Customer Care's response, Mar 14, 2018
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.
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